Activities Manager

Job Overview

We are looking for an enthusiastic and skilled Activities Manager to join our team at Fortes Group. As the Activities Manager, you will be responsible for overseeing both sport and non-sport After School Activities (ASA) and Extracurricular Activities (ECA), with the aim of expanding our offerings, optimizing resources, and achieving both top-line and bottom-line targets.

Roles & Responsibilities

General Responsibilities

• ASA (After School Activities) will be managed fully with external stakeholders. This includes:
• Scouting and onboarding new activity providers.
• Drafting and finalizing contracts in collaboration with Legal and Finance.
• Driving customer retention and provider engagement.
• Creating and executing sales strategies.
• Regular client engagement to ensure satisfaction and long-term partnerships.
• Monitoring quality of service and overall customer experience.
• ECA (Extra Curricular Activities) will be coordinated with internal stakeholders. This includes:
• Scheduling and managing all internal extracurricular programs in collaboration with academic and admin teams.
• Ensuring smooth execution and optimal participation from students.
• Strategically drive and achieve revenue targets for ASA through program growth and efficiency.
• Develop a strong operations strategy for both ASA and ECA for seamless execution.
• Prioritize the safety and well-being of every child across all activities by enforcing strict protocols.
• Lead the development of a children’s club under the Fortes brand.
• Elevate the standard of ASA and ECA offerings through continuous innovation and service excellence.
  
  

• Drive business development based on current needs and trends.
• Coordinate closely with:
• External partners for ASA: ensure compliance, performance, and customer satisfaction.
• Internal departments for ECA: to manage scheduling and resources.
• Collaborate with the Legal and Finance teams to manage contracts and assess program viability.
• Coordinate with Marketing to promote ASA and ECA across digital and offline platforms.
• Align schedules with school events and academic calendars for optimal planning and execution.
  
  

• Ensure complete documentation and approvals before the start of any ASA program.
• Maintain and update the ASA and ECA provider database to ensure all documents are valid and compliance is maintained.
  
  

• Ensure timely collection and reconciliation of monthly revenue reports from ASA providers.
• Track and report overdue payments.
• Create detailed reports on:
• Occupancy and participation levels of ASA and ECA.
• Financial performance.
• Stakeholder feedback and improvement areas.
  
  

• Conduct regular compliance checks to ensure ASA providers follow school policies and safety guidelines.
• Monitor facilities and activity spaces to ensure safety, cleanliness, and readiness.
• Report and address any issues of non-compliance swiftly.
  
  

• Strong background and passion for ASA/ECA program management.
• Experience working with external vendors and internal school teams.
• Demonstrated leadership in customer service and stakeholder engagement.
• Strong organizational and communication skills.
• Proficiency in MS Office and activity/membership management software.
• Bachelors or Master’s degree preferred.
• Ability to handle multi-stakeholder coordination and event execution effectively.