Sales Coordinator Lead

Job Title: Sales & Business Development Client Coordinator
Department: Sales & Business Development
Location: Oren Specialities FZCO – Dubai, UAE
Reporting To: General Manager – Middle East

Duties, Responsibilities & Accountabilities:

·        Provide assistance to clients in person, on email, or telephonically.

·        Schedule meetings or telephone conferences between clients and SBD team.

·        Coordinate the production of client-facing marketing materials.

·        Compile and maintain records on client accounts.

·        Screen feedback and requests form clients and liaise with relevant departments within the organization to provide solutions.

·        Escalate complaints to relevant departments.

·        Liaise with in-house teams to adjust service offerings and assess related costs.

·        Build and maintain close relationships with clients.

·        Updating sheets with orders.

·        Provide pre-shipment & order shipment updates.

·        Updating pending order book.

·        Sales order preparation and update in ERP system.

·        Gathering and updating weekly report from all the location related to sales.

Observe and adhere to HSE policies, procedures and safe working practices and report obvious hazards 

Required Skills:

• Excellent Communication Skills
• Team player and can work well under pressure.
• Computer skills – must be proficient with Microsoft Office, Adobe, and project management software, e.g. Trello.
• Prior administrative or client services experience within a corporate organization may be strongly desired.
• A professional and friendly demeanour.
• Have a keen eye for detail.
• Excellent verbal and written communication skills.