Operations Director

Operations Director - Multi-Site Ref: VN351 Dubai UAE

About Us

Macro is a recognised global specialist in facilities management, providing cutting-edge services to some of the most prominent brands offering workplace design, helpdesk services, interim property management, and providing solutions to making buildings healthier, smarter and sustainable by using advanced technological solutions.

We are driven by a commitment to excellence in everything we do. Our values—Drive for Better, Delight Customers, Do What’s Right, and Develop People—shape our culture and guide our decision-making. Our strategic priorities focus on Everyday Excellence, Outstanding Experience, and Everlasting Impact.

Join our team to contribute to an organisation that prioritises innovation and technology. Experience the perfect blend of opportunity and community, where you will benefit from a supportive and people-focused culture.

About the Role

We, a leading international facilities management business, is seeking a dynamic Operations Director to lead multi-site FM operations across the Middle East. This senior leadership role blends operational excellence with business development, offering the chance to drive both service delivery and commercial growth.

You will oversee large-scale FM operations, maintain strong client relationships, and convert opportunities into contracts through your network and industry presence. With a strong technical background, you will bring credibility in front of our fantastic clients and confidence in leading diverse teams to deliver best-in-class service.

Key Responsibilities

• Lead safe, compliant, and efficient FM service delivery across multiple sites in the Middle East.
• Build and maintain trusted relationships with clients, internal teams, and supply chain partners.
• Identify and convert business opportunities into signed contracts, leveraging your network and market insight.
• Present confidently in client meetings, bids, and strategic discussions to position Macro for growth.
• Manage mobilisation of new sites and deliver change projects with minimal disruption.
• Drive operational performance, innovation, and cost optimisation while meeting contractual KPIs.
• Oversee P&L performance, ensuring services are delivered within commercial models and agreed timelines.
• Lead, motivate, and develop multi-disciplinary FM teams to foster a collaborative, “can do” culture.

About You

The ideal candidate will have:

• Technical qualifications: Degree in Mechanical or Electrical Engineering (or equivalent).
• Experience: Proven senior FM leadership experience in the Middle East.
• Track record: Evidence of converting network relationships into contracts and achieving measurable business growth.
• Comfortable in a business development capacity, with excellent presentation and influencing skills.
• Experience managing high-profile, multi-service FM contracts with significant budgets.
• Strong understanding of HSE requirements and compliance in the region.

Diversity Statement

We want to create a workplace where everyone feels safe to bring their whole selves to work. We recognise that every individual has different needs. This is Me is Macro’s EDI campaign, a commitment to understanding and supporting those needs, both professionally and personally.

Our aim is to help identify and acknowledge individual needs that may impact work-life experience. It’s about being proactive, learning from one another, and creating a supportive space that encourages growth and productivity.

Should you need to discuss any reasonable adjustments or require guidance about our recruitment process, please contact careers@macro-group.com to speak to a member of our team.