Director of Front Office
Media Rotana
United Arab Emirates
4th August 2025
2508-2783-9
Job Description
Job Description
We are currently seeking for passionate and dynamic guest focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.
As Director of Front Office / Front Office Manager you are responsible for all pertinent matters affecting guest service and hotel operations and to maximize hotel revenue while deliver excellence at every opportunity. The role involves controlling the availability of rooms and the day-to-day functions of the Front Office, such as handling guest arrival and departure, information requests and will include key responsibilities such as-
- Ensure guests receive prompt attention and personal recognition throughout their stay in the hotel, respond to guest needs and resolve any issues that may arise resulting in highest possible guest satisfaction
- Plan and implement the application of availability controls to those market segments, which will maximize hotel room, food & beverage and other revenues where applicable
- Maintain a high performance standard among guest contact employees to ensure they are knowledgeable, friendly and courteous at all times
- Inform the management via reports about the results of trends or guest impressions and problems in the hotel affecting the guest or the operation
- Work closely with the Housekeeping Department to turn rooms around with a minimum of lost time and to allocate arriving guest appropriately
- Participate in decisions involving occupancy goals, marketing strategies and development of rates
Education, Qualifications & Experiences
You must be a college / university degree graduate with a minimum of two years experiences in a similar role. You should be a computer literate with working knowledge of hotel property management systems such as Opera; understand sales systems such as Micros and with the ability to communicate English clearly, fluently and effectively in writing and reading.
Knowledge & Competencies
The ideal candidate will be a hands-on professional with a solid front office background and excellent customer relations, problem solving and time management skills. You will be result oriented, proactive, an innovative thinker with the ability to lead, motivate and improvise in all situations and you should possess following competencies-
Understanding the Business
Influencing Outcomes
Planning for Business
Team Building
Valuing Diversity
Leading People
Adaptability
Drive for Results
Customer Focus
Managing Operations
Job Details
| Role Level: | Director | Work Type: | Full-Time |
|---|---|---|---|
| Country: | United Arab Emirates | City: | Dubai |
| Company Website: | https://www.rotana.com | Job Function: | Customer Service |
| Company Industry/ Sector: |
Hospitality | ||
What We Offer
About the Company
Situated in the bustling precinct of Barsha Heights, Media Rotana is a luxury five-star hotel in Dubai, conveniently located close to many exciting leisure attractions and shopping malls, as well as key business districts including, Dubai Internet City and Dubai Media City. Dubai Internet City Metro Station is within close walking distance of our 5 star hotel, while the Dubai International and Al Maktoum International, the Emirate's two airports, are just a 20-minute drive from Media Rotana.Business and leisure travellers will appreciate the hotel’s 537 modern and spacious 5 star hotel rooms and suites featuring modern technology and amenities which offers discerning guests added luxury benefits and the finest personalised hospitality services, ensuring a truly memorable stay in Dubai.From delectable dishes to traditional favourites, Media Rotana’s five specialty restaurants present diners with a wide range of culinary experiences and venues, with Italian, British and International options available, as well as happy hour promotions, theme nights and more.Media Rotana’s 16 contemporary and flexible meeting rooms make it a hugely popular destination for business seminars and corporate events. While the comprehensive array of leisure facilities available at Bodylines Fitness & Wellness Club, which include a fully-equipped gym, sauna, steam room and temperature-controlled swimming pool, provide a city sanctuary for guests seeking relaxation and rejuvenation during their stay. For families with young children, our Flipper’s Kids Club offers fun activities throughout the day.
Similar Jobs
Disclaimer: talentmate.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@talentmate.com.
Recent Jobs
View More Jobs
Copyright © 2025 TALENTMATE. All rights reserved.
