Customer Service Associate
Talentmate
United Arab Emirates
12th September 2025
2509-10263-2
Job Description
- Build and manage customer relationships, ensuring every interaction leaves the customers feeling valued and appreciated.
- Provide outstanding, personalised customer service across email, phone, and customer platforms (such as CRM and order management tools).
- Meet and exceed sales targets, contributing to team goals.
- Leverage customer feedback to improve processes and support the development of Furchild Customer journey.
- Collaborate with the product team to track responses and contribute to future improvements.
- Participate in cross-functional projects, gaining exposure to areas such as customer insights, user experience, and operations.
- Grow your knowledge of pet health, care and wellness to assist customers better.
- Represent Fuchilds values in every interaction.
- Background in customer-facing roles with exposure to e-commerce platforms and the fast-moving nature of start-ups.
- Skilled at building strong customer relationships through personalised service, whether by phone, email, chat, or direct customer-facing interactions.
- Experience using CRM systems and order management platforms.
- Excellent written and verbal English skills, with keen attention to grammar.
- An outgoing, confident personality with a knack for building rapport.
- Highly organised and detail-oriented, able to manage multiple tasks efficiently.
- Ability to combine excellent service with contributing to sales, upselling, and retention objectives.
- Flexibility to work weekends and varied shifts in a dynamic environment.
- Demonstrates a great sense of humor and a strong passion for natural products and all things pet-related.
We’re not just feeding pets – we’re changing the way people care for them. At The Furchild, our work is driven by a shared love for animals and a commitment to making a real difference in their lives. When you join us, you’re part of something bigger – a company that values innovation, customer satisfaction, and most importantly, the health of pets.
Our Hiring Process
We make the hiring process as straightforward as possible, with the following steps:
- Apply: Submit your application, and our team will review your profile.
- Initial Interview: If your qualifications align, we’ll schedule an initial conversation with you.
- Hiring Manager Interview: Shortlisted candidates will meet with hiring managers.
- Assessment: Depending on the role, you may be invited for a case study, trial assignment, or coding session.
- Offer: Successful candidates will be contacted with an offer following the completion of the selection process.
If you’re excited about making a difference in the lives of pets and being part of a fun, innovative company, we’d love to hear from you!
Job Details
| Role Level: | Executive-Level | Work Type: | Full-Time |
|---|---|---|---|
| Country: | United Arab Emirates | City: | Dubai |
| Company Website: | https://www.furchild.com/ | Job Function: | Customer Service |
| Company Industry/ Sector: |
Food and Beverage Manufacturing | ||
What We Offer
About the Company
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