2025 ZWS Internship Program - UAE

Job Summary

Zurich Workplace Solutions (ZWS) is an entity from Zurich International located in the heart of the DIFC’s International Financial Centre. They provide localized workplace savings solutions that offer flexibility, control and make a positive difference to long-term financial security.

ZWS are the Administrator of the DIFC Employee Workplace Savings plan (DEWS), a progressive end-of-service benefit plan introduced within the DIFC in 2020.

Be part of a purposeful, values driven, global organization with meaningful and impactful work. There are many reasons why Zurich is the right choice for you. But, perhaps, the most important reason is the opportunity you will have to grow and thrive in your career. Working with global, diverse and inclusive teams, you’ll have the chance to develop valuable skills, explore your passions and make a positive impact beyond your role - Let’s Grow Together.

The Exposure

You will have access to many trainings and expand your network by interacting with different colleagues and teams, taking the best out of your journey with us. The internship will provide you have an opportunity to work in Finance.

Customer Service Consultant (no longer accepting applications)

• Get hands on training on our end of service product, services, tasks, and systems.
• Get an opportunity to interact with customers via calls, emails, and web chats.
• Meet customer requirements through processing a range of tasks encompassing the full product range.
• Identify, build, and maintain excellent customer relationships and loyalty by supporting our customers.
• Gain and demonstrate knowledge of relevant systems, products, processes, and procedures to aid delivery of seamless customer service to our clients.
• Learn to take personal responsibility for resolving customers concerns.
• Get a chance to work collaboratively across all Operational areas.
• Demonstrate a flexible and co-operative approach towards changing business needs.
• Get trained on how to be professional and accountable for all your responsibilities and actions.
• Provide feedback and recommendations for improvement of customer service processes and systems to manager and colleagues.
  
  

Financial Operations Officer

• Learn how employer contributions are tracked and reconciled against system and bank account.
• Gain insight into importance of accurate contribution allocation and how discrepancies are managed.
• Understand how excess and shortfall contributions are handled with processing of refunds.
• Understand how contributions are invested in a timely manner to learn how SLAs are maintained.
• Work with internal teams to understand the end to end contribution and investment processes.
• Learn how to address queries in relates to contributions and investments. Thus, to understand the role of clear communication in resolving financial discrepancies.
• Understand the reporting requirements for contributions and investments.
• Gain exposure to compliance considerations in financial operations.
• Gain and demonstrate knowledge of relevant systems, products, processes, and procedures to aid delivery of seamless customer service to our clients.
• Learn to take personal responsibility for resolving customers concerns.
• Get a chance to work collaboratively across all Operational areas.
• Demonstrate a flexible and co-operative approach towards changing business needs.
• Get trained on how to be professional and accountable for all your responsibilities and actions.
• Provide feedback and recommendations for improvement of customer service processes and systems to manager and colleagues.
  
  

The Learning Outcome

Customer Service Consultant

What You Will Learn Through This Opportunity

• Enhance your communication and interpersonal skills.
• Ability to work under pressure and meet deadlines.
• Polish your attention to detail and accuracy.
• Customer service orientation and problem-solving skills.
• Working in a fast-paced environment and multi-tasking.
  
  

Financial Operations Officer

What You Will Learn Through This Opportunity

• Gain hands-on experience in financial operations
• Develop an analytical mindset and problem-solving skills.
• Enhance your communication and interpersonal skills.
• Ability to work under pressure and meet deadlines.
• Polish your attention to detail and accuracy.
• Customer service orientation and problem-solving skills.
• Working in a fast-paced environment and multi-tasking.
  
  

The Candidate

Basic Criteria

• Valid residence visa within the United Arab Emirates
• Open to fresh graduates or anyone who graduated within the past 12 months
  
  

Customer Service Consultant

• Good communication and interpersonal skills
• Basic computer skills and familiarity with Microsoft Office applications.
• Willingness to learn and develop new skills.
  
  

Financial Operations Officer

• Fresh graduates in Finance, Accounting, or related field.
• Strong analytical thinkers and problem-solving skills.
• Basic computer skills and familiarity with Microsoft Office applications.
• Willingness to learn and develop new skills.
  
  

You are the heart & soul of Zurich!

At Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives and constantly asking What can go right?

We highly value the experience and know-how of our employees and offer a wide range of opportunities across business areas to encourage you to apply for new opportunities within Zurich when you are ready for your next career step.

Let’s continue to grow together!

• Location(s): AE - Dubai
• Remote working: No
• Schedule: Full Time
• Recruiter name: Taniya Baby
• Closing Date: 22 May 2025
  

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