Customer Service Representative Freezone Experience Is A MUST

Job Description

Job Summary:

We are seeking a highly motivated and customer-focused Customer Service Representative with experience in Freezone operations. In this role, you will be the first point of contact for our customers, handling inquiries, resolving issues, and ensuring a seamless post-purchase experience. The ideal candidate has strong communication skills, a problem-solving mindset, and a deep understanding of Freezone procedures and customer expectations.

Key Responsibilities

• Respond to customer inquiries via email, chat, phone, and social media in a timely and professional manner
• Resolve product, order, shipping, and return-related issues efficiently and empathetically
• Process orders, refunds, and exchanges through internal systems
• Monitor and manage customer reviews and feedback to enhance the customer experience
• Collaborate with logistics, warehouse, and product teams to address customer concerns
• Maintain accurate records of customer interactions in CRM tools
• Identify trends in customer issues and suggest improvements to internal processes
• Support promotional campaigns, product launches, and seasonal sales
  
  

Requirements:

• Proven experience as a Customer Service Representative, preferably in a Freezone environment
• Freezone experience is a must
• Familiarity with customer service tools and platforms
• Experience with CRM tools (e.g., Zendesk, Freshdesk, Salesforce)
• Excellent verbal and written communication skills
• Strong problem-solving abilities and attention to detail
• Ability to multitask and work in a fast-paced environment
• Positive attitude and team-oriented mindset
• [Preferred] Experience handling international customers or multi-language support
  
  

Job Details

Role Level: Mid-Level Work Type: Full-Time Country: United Arab Emirates City: Ajman Company Website: http://www.tafaseel.ae Job Function: Customer Service Company Industry/

Sector: Outsourcing and Offshoring Consulting

What We Offer

About The Company

Tafaseel BPO, a subsidiary of Tafaseel Group Holding, is a multi-award-winning leader in the Middle East's BPO sector. We employ over 2,000 professionals from 30 nationalities, offering services in 20 languages. With strategically positioned sites across the UAE, KSA, Bahrain, and Egypt and continuously expanding our footprint each quarter we deliver a comprehensive suite of 14 business process outsourcing services. Our expertise ranges from contact center outsourcing and human resources outsourcing to digital transformation, IT outsourcing, knowledge process outsourcing, and other specialized services. Leveraging our skilled workforce, rigorous processes, advanced technology, and state-of-the-art facilities, we proudly serve Fortune 500 companies, government entities, startups, and SMEs across 12 diverse industries.

Report

Similar Jobs

Telesales Agent

Tafaseel Group Holding

Telesales Agent

Tafaseel Group Holding

Coordinator - Façade Cleaning

Transguard Group

Assistant Operations Manager - Transport

Transguard Group

Quality And Training Lead

Tafaseel Group Holding

Operations Manager - Soft Services

Transguard Group

Disclaimer: talentmate.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@talentmate.com.

---