Technical Account Manager TAM M F D

Technical Account Manager (TAM)

Job Description

Minimum qualifications:

• Bachelor’s degree in Computer Science, Engineering, or a related technical field, or equivalent practical experience.
• 8 years of experience in a customer-facing role working with stakeholders, driving customer technical implementations or transformation programs.
• Experience supporting customers in cloud operations (e.g., launch or capacity planning, product release management), technical support, escalation management, or IT consulting.
  
  

Preferred qualifications:

• MBA or Master’s degree in a Management, Technical, or Engineering field.
• Experience translating business requirements into technological solutions.
• Experience in application or workload migration to public cloud providers.
• Experience collaborating with teams, groups, business units, channel partners, systems integrators, and third-party developers to deliver high-impact solutions.
• Understanding of IT operations, database systems, networking, IT security, application development, service architecture, cloud-native application development, hosted services, storage systems, or content delivery networks.
• Excellent written and verbal communication, presentation, problem-solving, and client management skills.
  
  

About the job:

As a Technical Account Manager (TAM), you will help customers successfully adopt Cloud products. You will lead organizations through the strategic and technical facets of their Cloud transformation journey. You will oversee the successful delivery of Cloud Consulting engagements and provide guidance to drive customer adoption of Cloud services.

In this role, you will regularly engage with various stakeholder groups, including leadership of enterprises and a cross-functional, geographically dispersed team.

Responsibilities:

• Lead the adoption of Cloud products by guiding customers through their implementation journey. Provide technical leadership, manage project timelines, and develop business strategies.
• Advocate for customer needs, working with to remove adoption blockers and drive new feature development.
• Develop long-term relationships with key stakeholders, leading quarterly business reviews and strategic sessions to align Cloud services with business needs.
• Plan for product launches and customer events, coordinating with teams like Support and Site Reliability Engineering to ensure smooth delivery.
• Create best practices and reference assets from customer engagements to improve processes and accelerate Cloud adoption.
  
  

Halian Group:

With over 28 years of experience, we have come to understand that innovation is the only way to provide agile, practical solutions that transform businesses and careers.

Our resourcing and smart services help you to realize tomorrow’s potential. Discover the amazing things possible when you bring the right people and the right technologies together.

At Halian, we recognize that diversity, equity, and inclusion (DEI) are essential to building high-performing teams for our clients. We are committed to connecting organizations with top talent from all backgrounds, ensuring that every individual feels valued, respected, and empowered to contribute their unique perspectives. We encourage applications from all qualified candidates, regardless of race, gender, disability, or any other characteristic that makes them unique. By fostering diverse and inclusive workplaces, we help our clients drive innovation, enhance collaboration, and better reflect the communities they serve.

Technical Account Manager (TAM) in Abu Dhabi, United Arab Emirates

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