Store Manager (225-911)

A Store Manager plays a crucial role in overseeing the daily operations of a retail store. The primary focus of this role is to ensure the store runs efficiently and meets its sales goals. This involves managing staff, enhancing customer shopping experiences, making sure inventory is managed effectively, and addressing customer inquiries in a professional manner. Store Managers are expected to maintain a high level of professionalism and provide strong leadership to their team, helping them grow in their roles. They also collaborate with marketing to attract customers to the store and implement sales strategies that align with business targets. As a Store Manager, you must cultivate an environment that promotes teamwork and high morale amongst employees while delivering exceptional customer service.

Responsibilities

• Supervise and guide store staff to ensure efficient workflow and outstanding service.
• Manage inventory effectively to ensure products are available and organized.
• Implement store policies and ensure all operations follow company standards.
• Investigate and resolve customer complaints quickly and efficiently.
• Analyze sales data to inform sales strategy and store improvements.
• Create reports on sales, inventory, and employee performance for upper management.
• Ensure the store environment is clean, welcoming, and safe for customers.
• Coordinate and oversee staff training to enhance skills and productivity.
• Monitor market trends and competitors to adjust store strategies accordingly.
• Ensure compliance with health, safety, and security regulations in the store.
• Conduct regular appraisals and provide constructive feedback to store employees.
• Plan and execute in-store promotional events and sales promotions.

Requirements

• Proven experience in a retail management role or similar setting.
• Strong leadership and interpersonal skills to manage a diverse team effectively.
• Excellent problem-solving capabilities and customer service skills.
• Ability to handle demanding situations in a fast-paced retail environment.
• Strong analytical skills with attention to detail in inventory management.
• Proficient in using retail management software and various office applications.
• Ability to work flexible hours, including some weekends and holidays.