Sr. Account Manager (225-717)

The Senior Account Manager is a pivotal role within our organization, responsible for nurturing strong relationships with key clients and ensuring the successful delivery of our services. As a Sr. Account Manager, you will be the primary point of contact for our high-profile clients, driving client satisfaction and business growth. You will collaborate closely with internal teams to ensure that all client needs are met efficiently and effectively. Your ability to understand client strategies and align them with our offerings will be essential to your success in this role. Your strategic thinking, problem-solving skills, and business acumen will be key to managing complex accounts and exceeding client expectations, thus contributing significantly to the company's profitability.

Responsibilities

• Develop and maintain strong, long-term relationships with key client stakeholders.
• Act as the lead point of contact for key clients and ensure their requests are addressed promptly.
• Collaborate with sales teams to identify and grow opportunities within your assigned territory or accounts.
• Develop and implement strategic account plans to achieve targeted growth.
• Conduct regular status meetings with clients to discuss upcoming projects and address any concerns.
• Proactively propose solutions that meet client needs and business objectives.
• Monitor and communicate client satisfaction levels and ensure exceptional service delivery.
• Prepare and present reports on account progress, goals, and quarterly initiatives to share with team members and stakeholders.
• Manage contract negotiations and ensure the timely renewal of contracts where applicable.
• Analyze client data to identify additional opportunities for service expansion and upselling.
• Coordinate with internal teams to deliver optimal solutions and meet client deadlines efficiently.
• Stay updated on industry trends to provide strategic insights to clients and enhance service delivery.

Requirements

• Bachelor’s degree in Business Administration, Marketing, or related field.
• Minimum of 5 years of experience in account management or related field.
• Proven track record of managing high-profile clients and complex accounts.
• Strong interpersonal skills with the ability to communicate effectively at all levels.
• Excellent negotiation skills with a customer-oriented attitude to work.
• Demonstrated ability to lead account management projects to successful completion.
• Strong analytical and organizational skills to manage multiple projects simultaneously.