Reservations Agent – Arabic Speaker (225-730)

A Reservations Agent – Arabic Speaker plays a crucial role in ensuring a seamless and efficient booking process for guests at hospitality establishments. Serving as an ambassador for the brand, this professional ensures a welcoming and comprehensive experience for clients who speak Arabic, assisting them with their reservations, queries, and special requests. In a multilingual team, the Arabic-speaking Reservations Agent acts as a bridge, providing personalized service that caters to the linguistic and cultural needs of Arabic-speaking guests. The role requires excellent communication skills, attention to detail, and the ability to perform in a fast-paced environment. Successful candidates will exhibit a passion for customer service and a commitment to delivering exceptional guest experiences.

Responsibilities

• Manage incoming reservation requests efficiently, ensuring accurate and timely processing.
• Provide guests with detailed information about accommodation types and available services.
• Utilize the reservation system to update and modify bookings as needed by guests.
• Handle guest inquiries through telephone, email, and online chat systems in Arabic.
• Assist in resolving booking and reservation issues, providing practical solutions promptly.
• Coordinate with other departments to ensure guest requests are met and exceeded.
• Maintain up-to-date knowledge of hotel policies, promotions, and procedures for guest reassurance.
• Act as a liaison between the hotel and guest to facilitate memorable stays.
• Follow up with guests post-booking to confirm details and answer questions.
• Document and report any discrepancies or issues encountered during reservation processes.
• Participate in training sessions to improve reservation and customer service skills.
• Foster a positive guest experience through polite, friendly, and attentive communication.

Requirements

• Fluent in Arabic with excellent verbal and written communication skills.
• Proficient in English, with strong comprehension and speaking abilities.
• Previous experience in hospitality, customer service, or reservation roles preferred.
• Strong organizational skills with a keen eye for detail and accuracy.
• Excellent interpersonal skills, capable of working in a multicultural environment.
• Ability to multitask and prioritize effectively in a fast-paced setting.
• Familiarity with reservation software and Microsoft Office Suite is an advantage.
• Proven ability to handle guest complaints and create positive outcomes.
• Flexible availability, including weekends and holidays, to meet guest needs.