Reservation Agent

Company Description

Join us at Accor, where life pulses with passion!

Novotel & Ibis Gate Hotels Abu Dhabi

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality is a work of heart,

Join us and become a Heartist®.

Job Description

What you will be doing:

• To consistently offer professional, friendly and engaging service
• To enter rooming lists while ensuring accuracy, as required
• To update reservations ensuring a flawless check in and check out process
• To ensure revenue is maximized by up-selling guest rooms and recommending hotel facilities
• Process all reservation requests, changes, and cancellations with different channels
• To liaise with sales and other departments as required
• To answer telephone and email inquiries in a timely manner
• Troubleshoot and resolve guest issues or escalate/refer to appropriate department
• Accommodate and document special requests
  
  

• Guest focused personality is essential
• Strong interpersonal and problem solving abilities
• Previous customer related experience required
• Computer literate in Microsoft Window applications required
• Highly responsible & reliable
• Ability to work cohesively with fellow colleagues as part of a team