Program Manager

Overview

ABOUT US

Space42 (ADX: SPACE42) is a UAE-based AI-powered Space Tech company that integrates satellite communications, geospatial analytics and artificial intelligence capabilities to enlighten the Earth from space. Established in 2024 following the successful merger between Bayanat and Yahsat, Space42’s global reach allows it to address the rapidly evolving needs of its customers in governments, enterprises, and communities.

Our vision is to pioneer beyond today for humanity to experience a better tomorrow. Space42 challenges traditional approaches with advanced AI and cutting-edge satellite technology, making space more accessible and redefining how data from space can be used on Earth. We aim to achieve this by connecting people to rewire potential, informing decisions to reimagine impact and enabling action to redefine tomorrow.

For more information visit: www.space42.ai, follow us on X and Instagram: @Space42ai

ROLE PURPOSE

Management of Program and Project Managers with a cross-function across Product, Engineering, Marketing, Customer Services, Technical documentation, Finance, Legal and executive teams.

Responsibilities

Key responsibilities

You will be responsible for the end-to-end delivery of projects to the customer.

 

• Ensure customer requirements and needs are clearly understood, met, and final delivery is made effectively on time.
• Serve as primary point of contact for any and all matters specific to customers and develop a trusted advisor relationship with key accounts, customer stakeholders, and executive sponsors by understanding their business needs and technical challenges.
• Use project management methodologies to provide milestones and timelines to set expectations with customer teams prior to beginning any new project initiatives.
• Take ownership of customer retention, sales, revenue generation, and project management activities.
• Ensure the solution environments remain operationally healthy while reducing cost and complexity with high levels of performance, security, scalability, maintainability, reusability, and reliability upon deployment.
• Accelerate customer adoption of Presight Analytics by leading the implementation journey.
• Engage customers in the development of reporting elements, scheduling, establishing guidelines, and setting milestones to measure success.
• Manage project timelines, milestones, migration goals and business transformation strategies, and ensure that all processes & procedures are executed within agreed timeframes at defined quality standards.
• Utilize technical acumen and drive technical discussions regarding incidents, trade-offs, and risk management.
• Provide detailed reviews of service disruptions, metrics, prelaunch planning, post-sales, and consultative expertise.
• Ensure that customer issues are dealt with in an efficient manner, following predefined escalation processes for any problems that may arise. Design and develop bi-weekly presentations called ‘Demo for customers’ for stakeholders.
  
  

Skills And Attributes For Success

The yardsticks of your success would include project CPI, percentage variance from allocated budgets, number of adjustments to project schedules, percentage of on-time project completion, and employee & customer NPS.

Qualifications

To qualify, you must have

• Bachelor's/Master's Degree in Artificial Intelligence, Business Analytics, Business Administration or related field
• Minimum 10 years of experience in project management, solution/product delivery in an AI service organization or analytics platforms & technologies
• At least 8 years of experience in account/customer success management - end to end.
• Experience in Agile/Scrum methodologies  
  
  

Ideally, you’ll also need

• In-depth knowledge of current developments in analytics
• Very strong organizational and managerial capabilities
• Excellent communication and interpersonal skills
• An innovative and creative approach to problem solving 
• PMP certification is preferable
• Arabic is preferable
  
  

What We Look For

If you are a performance-driven, inquisitive mind with the agility to adapt to ambiguity, you will fit right in. You should be eager to explore opportunities to build meaningful collaborations with stakeholders and aspire to create unique customer-centric solutions. Bias for action and a passion to conquer new frontiers in the Big Data Analytics space is at the heart of the Presight community.

What Working At Presight Offers

Culture: An open, diverse and inclusive environment with a global vision that encourages personal growth and focuses on ground-breaking, industry-first innovations.

Career: Outstanding learning, development & growth opportunities via structured training programs and innovative, high-tech projects.

Rewards: A competitive remuneration package with a host of perks including healthcare, education support, leave benefits and more.

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