Operations Manager

Description

Job Description: Operations Manager – Academy Training Business

Position Title: Operations Manager

Department: Academy Training Business

Location: [UAE, AD]

Reports To: Academy Manager

Employment Type: Full-time

Job Summary

The Operations Manager for the Academy Training Business is responsible for overseeing all aspects of the academy's operations, ensuring the efficient planning, execution, and delivery of training programs. This role includes managing multiple teams under four main categories: Trainers Management, Training Operations, Product Management, and Certification of Person (COP). The Operations Manager is accountable for resource optimization, quality control, and compliance with TÜV SÜD standards while ensuring exceptional client satisfaction.

Key Responsibilities

• Trainers Management:
• Oversee the recruitment, onboarding, and performance evaluation of Training Management Specialists, In-house Trainers, and Freelancers.
• Ensure trainers are equipped with up-to-date materials, proper certifications, and access to training platforms.
• Coordinate with Training Management Specialists to maintain a pool of qualified trainers based on program demands.
• Monitor trainer scheduling and ensure alignment with training calendar and client requirements.
• Conduct regular assessments to maintain the quality and effectiveness of trainers.
• Training Operations Team:
• Manage Planning & Scheduling activities to optimize resource allocation and maintain timely execution of training programs.
• Oversee the Invoicing and Supplier Management processes, ensuring compliance with financial policies and proper documentation.
• Ensure effective communication and coordination with suppliers for material delivery and service fulfillment.
• Monitor day-to-day operations to maintain high-quality training delivery and logistical efficiency.
• Product Management:
• Lead the Product Development and identifying new training products aligned with market demands.
• Supervise the e-Learning development in managing digital learning platforms and online course delivery.
• Oversee the Instructional Design of training materials to ensure course materials are well-structured, engaging, and aligned with industry standards.
• Coordinate with the Accreditation bodies to maintain compliance with accreditation requirements and certification standards.
• Collaborate with the marketing team for effective promotion and outreach of new training products.
• Certification of Person (COP):
• Manage Examination Operations Coordinators to ensure smooth planning and execution of exams for certification programs.
• Oversee Certification Operations Coordinators for the issuance of certificates, record-keeping, and audit readiness.
• Supervise the Certification Scheme Developer to create and update examination schemes as per international standards.
• Ensure compliance with accreditation bodies and maintain proper documentation for audits and external reviews.

Key Deliverables

• Smooth execution of all training programs as per the planned schedule.
• High client satisfaction and feedback on training delivery.
• Compliance with ISO and TÜV SÜD accreditation standards.
• Effective management of training resources and cost optimization.
• Accurate and timely invoicing, reporting, and documentation.
• Growth and development of new training products and services.

Qualifications

• Bachelor's Degree in Business Administration, Operations Management, or a related field.
• Minimum of 5–7 years of experience in operations management, preferably in training or education sectors.
• Strong understanding of training delivery models, certification programs, and quality assurance.
• Proven experience in managing cross-functional teams and large-scale projects.
• Excellent organizational, leadership, and communication skills.
• Ability to handle multiple priorities in a fast-paced environment.

Skills

• Leadership & People Management: Ability to manage and inspire diverse teams.
• Operational Efficiency: Streamlining processes for optimal productivity and cost management.
• Project Management: Planning, executing, and overseeing projects to meet timelines and quality standards.
• Communication Skills: Effective communication with team members, trainers, and stakeholders.
• Problem Solving: Anticipating challenges and proactively finding solutions.
• Compliance & Quality Assurance: Ensuring all operations meet accreditation and TÜV SÜD standards.

Location

Abu Dhabi- UAE