Operations Associate

Job Description

The job scope includes:

• Welcome the guests in a warm and friendly manner.
• Ensure all rides and attractions rules and regulations are enforced at all times.
• Ensure all rides and attractions start up and closedown procedures are completed correctly.
• Organize and regulate queuing systems for all rides and attractions.
• Ensure height measuring is conducted accurately and efficiently.
• Ensure ride platforms are organized for operation.
• Explain, distribute and fit ride safety clothing to guests that require it.
• Ensure that guests load and unload from rides and attractions safely and efficiently.
• Check all ride restraints, safety belts and attraction equipment properly to ensure guests are safe and comfortable at all times.
• Be able to use the ride stop and emergency stop functions effectively and confidently.
• Follow all Health and Safety policies and procedures.
• Ensure that the daily ride documentation is kept up to date, tidy and accurate.
• Handle and lead ride downtimes and emergency situations as and when required.
• Ability to stay focused at all times, during long shifts and quiet / busy periods in the park.
• Any other tasks that may be required from time to time to perform to meet the needs of the business.
  
  

• Good customer service skills
• Good communication skills
• Ability to work within a team and on their own
• Outgoing and enthusiastic personality and have a passion for guest interaction and communication
• Speak and understand English language
• Ability to work under pressure and long shift times