MS Engineer - AWS
Bespin Global MEA, an e& enterprise company
United Arab Emirates
3rd June 2025
2506-2948-1
Job Description
The Managed Services Engineer is responsible for providing operational and technical support for our clients by maintaining, troubleshooting, and enhancing cloud infrastructure and applications. They will be responsible for managing, supporting, and resolving level 2 incidents and requests within the cloud environment.
Job Description
Bespineers Conduct
- Adhere to company policies and procedures, as well as applicable laws and regulations.
- Handle conflicts in a professional and constructive manner.
- Aim for high-quality work and continuously look for ways to improve.
- Maintain a positive and cooperative attitude, such as accepting feedback politely and remaining calm and professional when faced with challenges, to contribute to a more productive and pleasant work environment.
- Work as part of a team, be willing to help others, communicate effectively and be willing to adapt to reach team goals.
- Act as role models, demonstrating Bespin Motto, behaviors, and ethics that Bespin aspires to uphold.
- Oversee the daily operation of our clients cloud environments, ensuring performance, security, and availability.
- Identify, diagnose, and resolve technical issues relating to cloud services including compute, storage, databases, networking, and security.
- Collaborate with other Tier 2 engineers to maintain consistency and operability across multiple environments.
- Perform routine audits of systems for the purpose of preventative maintenance of operational systems and reporting on the health of systems.
- Assist in the design and implementation of new cloud infrastructure and provide recommendations for enhancements to existing architectures.
- Contribute to the development of automation scripts and tools to manage and monitor cloud services.
- Collaborate with other technical teams and departments to ensure client needs are met and that incidents and requests are resolved in a timely manner.
- Coordinate with delivery team on new projects handover.
- Participate in an on-call rotation for incident resolution outside business hours.
- Provide assistance and coach MS Associates as an escalation point and drive outage bridges to resolution.
- Document and communicate network event status using established systems and business practices.
- Provide timely escalations/notifications as required by procedure and avoid repeated outages on customers’ workloads.
- Provide service-oriented environment focused on problem prediction, detection and resolution.
- Identify opportunities for improvements to the current processes and propose changes that can increase efficiency and reduce costs.
- Drive root cause analysis efforts across multiple infrastructure layers (OS / Network / App).
- Monitor the network/systems, document network events and take corrective action in response to alerts.
- Troubleshoot alerts to resolve on priority, event and incident management within SLA and ensure ticket closure with correct RFO.
- Ensure the managed services operations comply with relevant standards, policies, and regulations. This might involve conducting regular audits and making necessary adjustments to maintain compliance.
Additional Responsibilities
Job Specification
Job Specification
Education
- Bachelor’s Degree in Computer Science, IT, Electrical Engineering or any related field
- Microsoft Certified: Azure Administrator Associate (AZ-104) (Must)
- Microsoft Certified: Azure Solutions Architect Expert (AZ-305) (Preferred)
- Microsoft Certified: DevOps Engineer Expert (AZ-400) (Preferred)
- EC – CSA “Certified SOC Analyst” (Preferred)
- SIEM technology Certifications (Preferred)
- Operating Systems: Linux or Unix / Windows
- Scripting Languages: PowerShell, Python, SQL
- Infrastructure: Understand interpreting system and application logs; cloud and network security
- Security: Ability to identify attack activities such as man in the middle, sniffing, DoS, DDoS, etc.
Job Details
| Role Level: | Entry-Level | Work Type: | Full-Time |
|---|---|---|---|
| Country: | United Arab Emirates | City: | Abu Dhabi |
| Company Website: | http://www.bespinglobal.ae | Job Function: | Software Development |
| Company Industry/ Sector: |
IT Services and IT Consulting | ||
What We Offer
About the Company
As your next gen cloud partner, we enable organizations to harness the full potential of the cloud through comprehensive cloud solutions and strategic consultancy.Bespin Global MEA and e& enterprise formed a joint venture with a mission to assist enterprises on their digital transformation journey, aiming to become the largest public cloud-managed and professional services provider across the Middle East, Turkey, Africa, and Pakistan. Supporting a customer-centric, multi-cloud approach, we provide in- depth expertise across Amazon Web Services, Google Cloud, and Microsoft Azure.Our team blends global experience with advanced technologies, including our flagship cloud management platform, OpsNow, to deliver tailored solutions that meet our clients' most complex demands. With a focus on AI-driven insights and automation, we enable smarter decision- making, helping our clients stay ahead in the ever-evolving digital landscape.Partner with us to unlock the full potential of your cloud journey.
Similar Jobs
Disclaimer: talentmate.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@talentmate.com.
Copyright © 2025 TALENTMATE. All rights reserved.
