Kids Club - Animation Specialist

Emirates Palace Mandarin Oriental, Abu Dhabi is looking for an Animation Specialist to join our Kids Club Team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Emirates Palace Mandarin Oriental, Abu Dhabi is the definition of an unrivalled Arabian fantasy. From a 1.3km pristine private beach, landscaped pools and a private marina overlooking a natural bay, the hotel is located in the heart of Abu Dhabi and perfect for a once-in-a-lifetime holiday or for events and meetings that make a statement, with some of the city’s largest hotel conference centers. Emirates Palace, Abu Dhabi offers award-winning 5-star luxury hospitality and authentic local experiences with 390 luxurious rooms and suites along with award-winning culinary cuisines.

About The Job

As an Animation Specialist you will be responsible for receiving all incoming guests by giving a courteous greeting, directing them to the check-in desk, ensuring a positive first impression and efficient processes for handling clients, and babysitting their children. The Animation Specialist is also responsible to maintaining cleanliness environment of the Kid Club facility. He/ She can supervise and plan all activities offered through the Kids Club. Planning ahead and prepare for activities according to the activity calendar, ensure all children attending the Kids Club have been registered by a parent or guardian. Create new and exciting activities to drive enthusiasm for all children in the resort Personally contribute to the youth programs team goal of providing fun, educational and caring services to the children of members and guests, in a warm and welcoming environment. As an Animator, you are responsible to ensure that all Kids Club responsibilities are carried out in an efficient and timely manner.

As an Animation Specialist, you will be responsible for the following duties:

• Create new and exciting activities to drive enthusiasm for all children in the resort
• Consistently offer professional, friendly and engaging service
• Ensure all children attending the Kids Club have been registered by a parent or guardian
• Open and prepare Kids Club for daily activities; ensuring all supplies and events are ready for the day
• Plan ahead and prepare for activities according to the activity calendar
• Patience in dealing with children and customers
• Ensure a safe, clean and fun environment
• Ensure all equipment is clean and properly maintained, ensuring regular feedback is given to Assistant Director of Leisure & Activities
• Maintain stock of items required for kids’ activities such as paints, crayons, papers, toys, etc. through inventory and ordering new stock when needed
• Responsible for children attending the Kids Club area and always ensure safety and security
• Provide a high level of guest satisfaction through effective communication
• Follow hotel/departmental policies and procedures
• Build rapport with and take a genuine interest in all children and parents utilizing the clubs child activity services. Supervise on-floor operations and staff during shift
• To have a creative and educational activity on daily basis.
• Offer a full, varied, innovative, and targeted calendar of activities and events for boys and girls who visit.
• Maintain the facility and equipment/supplies to company standards for cleanliness and safety.
• Manage team schedules effectively to ensure enough coverage during peak times and vacation clearance during slow times.
• Assist with special projects, events, specialty classes and party planning for the kid’s club program.
• Be fully aware of club’s facilities, timings, promotions and prices.
• Promote the activity center programs and activities.
• Assist parents in program registration and discuss any behavioral issues of child.
• To help keep facilities and equipment clean, neat, and well maintained.
• Report accidents, injuries, and unsafe work conditions to manager; complete safety training
• Assist other employees to ensure proper coverage and prompt guest service.
• Support all co-workers and treat them with dignity and respect
  
  

• Previous experience in the same role in luxury property and resort experience is a plus
• Excellent interpersonal and communication skills, problem solving, customer service and professional attitude
• Basic first aid knowledge preferred
  
  

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.