IT Support Specialist (225-723)

An IT Support Specialist plays a crucial role in maintaining the technology infrastructure and ensuring that all IT-related functions within an organization run smoothly. They serve as the frontline support for end-users, addressing technical issues, installing and configuring software, and managing hardware components. Their main objective is to resolve technical problems as quickly and efficiently as possible to minimize disruptions to business operations. An IT Support Specialist needs to be well-versed in troubleshooting technical issues across various platforms, providing timely assistance to employees, and consistently updating the IT support infrastructure. Additionally, they might be involved in training staff on software and hardware use, contributing to the overall technological advancement of the organization. With the rapid evolution of technology, IT Support Specialists should also continuously update their skills and knowledge to keep up with the latest tech trends and security protocols.

Responsibilities

• Provide first-line technical support to internal and external users efficiently.
• Identify and troubleshoot hardware and software technical issues promptly.
• Install and configure operating systems and applications on user devices.
• Maintain up-to-date documentation of IT support processes and procedures.
• Perform regular system updates and patch management to enhance security.
• Coordinate with other IT professionals to resolve complex technical problems.
• Conduct training sessions for users on new software and IT systems usage.
• Monitor and maintain computer systems and networks for optimal performance.
• Respond to support requests via the ticketing system within agreed timeframes.
• Assist in the setup and deployment of new hardware and software installations.
• Ensure compliance with company policies and IT best practices in operations.
• Track and manage IT inventory, ensuring proper asset management and allocation.

Requirements

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Proven experience in a technical support or IT role, preferably in a similar environment.
• Strong knowledge of system and network administration, hardware, and software.
• Excellent problem-solving skills with a strong attention to detail and accuracy.
• Outstanding communication and interpersonal skills for effective user support.
• Ability to handle multiple tasks and work independently under pressure.
• Familiarity with help desk software and remote support tools is advantageous.