Facebook Pixel

Job Description

We are seeking a dedicated and knowledgeable IT Help Desk Support professional to join our dynamic IT team. This role is essential to ensuring that all software and hardware issues within the company are addressed timely and efficiently. The ideal candidate will possess excellent problem-solving skills, have a keen eye for detail, and demonstrate a commitment to providing exceptional customer service. You will be the primary point of contact for all IT-related inquiries and will play a pivotal role in maintaining our IT infrastructure. Your ability to communicate effectively with both technical and non-technical staff members will be crucial to your success in this role. Join us to help foster a supportive and productive technological environment.


Responsibilities

  • Provide first-level technical support to end-users for software and hardware issues.
  • Monitor and respond promptly to incoming calls, tickets, and emails.
  • Diagnose, troubleshoot, and resolve a variety of technical issues efficiently.
  • Maintain accurate records of customer interactions and resolutions in the ticketing system.
  • Install, configure, and upgrade PC software and operating systems.
  • Collaborate with other IT team members to ensure seamless IT support services.
  • Assist with the setup and configuration of new employee hardware and accounts.
  • Document procedures, FAQs, and knowledge-base articles for IT support processes.
  • Conduct regular system and software updates as mandated by the IT department.
  • Escalate complex issues to higher-level IT specialists when necessary.
  • Ensure all company devices comply with security protocols and software updates.
  • Participate in training sessions to stay updated on new technology trends.

Requirements

  • Proven experience in an IT help desk or technical support role is required.
  • Strong knowledge of Windows and Mac operating systems and applications.
  • Excellent problem-solving skills and ability to work under pressure.
  • Fluency in spoken and written English with strong communication skills.
  • Ability to prioritize and manage multiple tasks efficiently in a fast-paced environment.
  • Certifications such as CompTIA A+, Microsoft Certified Professional (MCP) are advantageous.
  • Familiarity with network technologies including TCP/IP, DHCP, and DNS.
  • Customer-focused attitude with a strong focus on providing top-tier support service.


Job Details

Role Level: Mid-Level Work Type: Full-Time
Country: United Arab Emirates City: Abu Dhabi
Company Website: https://www.talentmate.com Job Function: Information Technology (IT)
Company Industry/
Sector:
Recruitment & Staffing

What We Offer


About the Company

Searching, interviewing and hiring are all part of the professional life. The TALENTMATE Portal idea is to fill and help professionals doing one of them by bringing together the requisites under One Roof. Whether you're hunting for your Next Job Opportunity or Looking for Potential Employers, we're here to lend you a Helping Hand.

Report

Similar Jobs

Disclaimer: talentmate.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@talentmate.com.


Talentmate Instagram Talentmate Facebook Talentmate YouTube Talentmate LinkedIn