I T Support Engineer

Why SJ

Join the visionary force at Surbana Jurong Group, where innovation meets sustainability in the built environment. Headquartered in the vibrant city of Singapore, our global presence spans 120 offices across 40 countries, powered by a team of 16,000 dedicated professionals. We offer comprehensive consultancy services across diverse sectors such as transportation, water, aviation, and healthcare.

At SJ, you're not just part of a team you're part of a legacy. With expertise from renowned member companies like AETOS and SMEC and over 70 years of pioneering experience, we've crafted a million homes in Singapore and masterminded development plans in over 60 countries.

Our focus on the Africa, Middle East, and Pakistan (AMEP) region underscores our commitment to global growth. Operating in 20 countries, including the UAE, Saudi Arabia, and South Africa, we are at the forefront of transformative opportunities in Infrastructure & Energy and Integrated Solutions

About The Role

The incumbent will role model RBG’s values, mission and vision and ensure all business activities are carried out in accordance with these guiding principles.

Key Responsibility

• Ensure awareness of, and compliance with, all policies, procedures and work practices, as they relate to the role.
• Ensure tasks are carried out professionally, effectively and efficiently and within company standards, policies and guidelines.
• Ensure all decisions made are not obscured by bias and are in accordance with the Company’s Delegation of Authority.
• Comply with all H&S policies and procedures.
• Oversees the everyday operations of the company’s computer and network systems
• Handle set-up and installation of systems, as well as troubleshooting, evaluation of systems performance and maintenance
• Packaging of software applications and SOE image administration & deployment.
• Monitoring and reporting of system availability, performance and security.
• Documenting procedures, system configuration & issue resolution information.
• Configuring and maintaining the networked computer system, including hardware, system software, and applications.
• Diagnosing and resolving hardware, software, networking, and system issues when they arise.
• Monitoring system performance to ensure everything runs smoothly and securely.
• Interface directly with the help desk and IT support technicians to resolve and document hardware and software troubleshooting tickets, bug reports and errors.
• Perform daily system monitoring and backup procedures to ensure data security, availability and integrity of required resources, and proper recording of application logs and reviews\
• Participate in required compliance and QA activities as needed
  
  

• Experience in administering Office 365.
• Experience in administering Microsoft Skype for Business
• Relevant Degree or Diploma in Information Systems or Information Technology.
• Microsoft MCSE certification or similar.
• Minimum 5 years’ experience in system administration or promoted internally with adequate previous Desktop Support experience.
• Expert-level proficiency in a minimum of two unique operating systems
• Familiarity with SQL and database operations.