Front Desk Executive (225-804)

The Front Desk Executive serves as a vital point of contact between an organization and its clientele. This role demands an individual with exceptional communication skills, a polished demeanor, and the ability to multitask efficiently. As the first impression for clients and visitors, the Front Desk Executive must maintain a professional appearance and ensure that all interactions are handled respectfully and with care. The position involves overseeing the reception area, managing appointments, and providing general administrative support. A successful candidate will thrive in a fast-paced environment and possess the adaptability to handle various inquiries with confidence and composure.

Responsibilities

• Greet and welcome guests and clients as they arrive at the front desk.
• Answer, screen, and forward incoming phone calls to appropriate personnel.
• Provide basic and accurate information in-person and via phone/email.
• Receive, sort, and distribute daily mail and deliveries appropriately.
• Direct visitors to the appropriate person and office based on the inquiry.
• Maintain office security by following safety procedures and controlling access.
• Update calendars and schedule meetings for executives and other staff members.
• Assist in the preparation of company meetings, conferences, and events.
• Keep detailed records of all visitor logs and appointments accurately.
• Order and maintain inventory of office supplies and stationery as needed.
• Perform other clerical duties such as filing, photocopying, and faxing.
• Ensure that the reception area is tidy and presentable, with all necessary materials.

Requirements

• Proven work experience as a Front Desk Executive or similar role.
• Proficiency in using office equipment such as fax machines and printers.
• Strong customer service orientation with exceptional interpersonal skills.
• Excellent written and verbal communication abilities required.
• High school diploma; additional qualifications as an Office Administrator are a plus.
• Proficiency in Microsoft Office Suite and familiarity with office management software.
• Ability to manage multiple tasks and prioritize effectively in a busy environment.