Customer Service Agent (225-729)

As a Customer Service Agent, you will be the first point of contact for our clients, providing top-notch customer service across various platforms including phone, email, and live chat. You will play a critical role in enhancing customer satisfaction by addressing inquiries and resolving complaints promptly, ensuring a positive and seamless experience for all our customers. With your excellent communication skills and in-depth product knowledge, you'll not only help solve problems but will also contribute to developing the customer support process. If you have a passion for helping people and a desire to contribute to an innovative company, we would love to meet you.

Responsibilities

• Respond promptly and professionally to customer inquiries via multiple communication channels.
• Maintain accurate and detailed records of customer interactions and transactions.
• Identify and escalate critical customer issues to appropriate departments swiftly.
• Handle complaints, provide suitable solutions, and follow up to ensure resolution.
• Communicate effectively with customers to meet their needs and maintain satisfaction.
• Provide product and service information to assist customers with decision-making.
• Collaborate with team members and other departments to resolve complex issues.
• Achieve productivity goals and maintain high quality of customer service standards.
• Contribute to the improvement of customer service procedures and policies.
• Participate in training and development sessions to enhance customer service skills.
• Gather customer feedback and communicate insights towards product improvements.
• Stay updated on company products and services to provide effective support.

Requirements

• Proven experience in a customer service role or similar position.
• Strong communication skills with a focus on customer satisfaction.
• Ability to stay calm and professional during stressful situations.
• Excellent problem-solving skills and ability to resolve conflicts effectively.
• Proficient in using customer service software and Microsoft Office Suite.
• Strong organizational skills with the ability to multitask efficiently.
• Flexibility to work in shifts, including weekends and holidays if needed.