Credit Collections Officer (225-618)

As a Credit Collections Officer, you will play a pivotal role in managing and overseeing the debt recovery process for our organization. You will be responsible for managing accounts receivable and ensuring timely debt payments from clients. You will work closely with the finance and accounts teams to track debt accounts, initiate collection efforts, and negotiate settlements. Your strong communication and negotiation skills will be critical in resolving outstanding debts while maintaining positive relationships with our clients. This position requires a proactive approach to identifying high-risk accounts and implementing effective collection strategies to minimize financial loss for the company.

Responsibilities

• Monitor accounts to identify outstanding debts for comprehensive analysis.
• Investigate historical data for each debt case to understand credit issues.
• Develop and implement targeted debt collection strategies for resolution.
• Communicate effectively with debtors via phone, mail, or email to discuss accounts.
• Negotiate payment plans that facilitate debt recovery in a timely manner.
• Manage the collection process to ensure minimal aging of accounts receivable.
• Prepare and maintain detailed records of collection activities and communications.
• Coordinate with internal departments to ensure compliance with credit policies.
• Identify high-risk accounts and recommend escalation or legal action if necessary.
• Provide regular updates to senior management on collection progress and challenges.
• Ensure adherence to all regulatory guidelines and company collection policies.
• Support the finance team by improving the overall efficiency of the collection process.

Requirements

• Bachelor's degree in finance, accounting, or related field is required.
• Proven experience in credit management or collections for a minimum of 2 years.
• Excellent verbal and written communication skills are essential.
• Strong negotiation skills to facilitate successful debt resolution agreements.
• Ability to analyze and interpret financial data effectively and accurately.
• Proficiency with accounting software and Microsoft Office Suite, especially Excel.
• Strong problem-solving skills and the ability to work under pressure with deadlines.