Cloud Field Engineering Manager (225-725)

The Cloud Field Engineering Manager plays a pivotal role in the intersection between cloud infrastructure services and field engineering teams. This leader will be responsible for guiding and shaping the delivery and support of cloud solutions and services across various client domains. They will lead a team of cloud field engineers, ensuring best practices are adhered to while fostering innovative problem-solving strategies. This role demands a strong blend of technical expertise, project management skills, and customer-centric service delivery. With a deep understanding of cloud platforms, the Cloud Field Engineering Manager ensures that services are not just workable but optimized, efficient, and aligned with client needs. Their main goal is to facilitate seamless cloud adoption, operational excellence, and ensure that the lines of technical support and client relationship management are firmly aligned.

Responsibilities

• Lead a team of cloud field engineers to deliver top-notch solutions.
• Collaborate with clients to understand cloud service requirements and objectives.
• Oversee the deployment and configuration of cloud solutions in client environments.
• Ensure cloud services are running efficiently and meet performance benchmarks.
• Develop and implement strategies for maintaining cloud infrastructure security.
• Identify and resolve issues related to cloud infrastructure and services promptly.
• Train and mentor team members on cloud technologies and best practices.
• Coordinate with cross-functional teams for integrated solutions and client projects.
• Monitor and report on cloud performance metrics and client usage trends.
• Drive continuous improvement initiatives in cloud operations and engineering practices.
• Maintain up-to-date knowledge of emerging cloud technologies and industry trends.
• Build strong relationships with key stakeholders to support business objectives.

Requirements

• Bachelor's degree in Computer Science, Information Systems, or related field.
• Proven experience in cloud services management and field engineering roles.
• Strong leadership skills with a track record of managing technical teams effectively.
• In-depth knowledge of major cloud platforms such as AWS, Azure, or Google Cloud.
• Excellent problem-solving abilities and strategic project management experience.
• Exceptional communication skills to interact with technical and non-technical stakeholders.
• Ability to manage multiple projects and priorities in a dynamic environment.