Client Relation Executives - IT (225-728)

As a Client Relation Executive in the Information Technology sector, you will play an essential role in fostering relationships between the organization and its clients. Your primary focus will be to ensure that all client needs are met in a timely and satisfactory manner while continually working to improve customer satisfaction. You will act as the bridge between the client and the company, understanding client requirements and working collaboratively with internal teams to deliver logistically feasible solutions. Your role is to maintain and enhance client relationships, detect and anticipate their needs, identify any gaps, and drive operational excellence. You'll be expected to manage client portfolios, maintain high levels of communication, and ensure that client satisfaction is paramount. Additionally, you'll have the opportunity to work on cross-functional initiatives designed to bring about strategic improvements in service delivery. Effectively navigating client interaction, creating service reports, and helping project teams mitigate risks will also be key aspects of your role.

Responsibilities

• Engage with clients to develop trusting, long-term partnerships fostering mutual growth.
• Act as the primary liaison between the clients and internal IT teams.
• Develop and implement consistent client service processes to ensure high satisfaction.
• Identify clients’ needs proactively, ensuring technical solutions align with their goals.
• Coordinate and lead regular client meetings to discuss account performance metrics.
• Provide technical advice and solutions to address client-specific challenges and demands.
• Create and manage detailed reports on client satisfaction and areas for improvement.
• Assist in the negotiation and management of client contracts and renewals effectively.
• Collaborate with sales and marketing teams to align strategies for client retention.
• Monitor market trends to ensure company's services meet changing client expectations.
• Support project management teams in identifying and mitigating risks effectively.
• Offer feedback and suggestions on potential service improvements to top management.

Requirements

• Proven experience in client relation management within the IT industry.
• Bachelor's degree in Information Technology, Business, or a related field preferred.
• Exceptional communication skills to interact with diverse client personalities.
• Outstanding problem-solving capabilities and ability to manage complex negotiations.
• Demonstrated ability to manage multiple client accounts with high satisfaction scores.
• Strong analytical skills to craft insights from client feedback and use intelligence data.
• Experience using CRM software tools such as Salesforce or similar platforms preferred.