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Job Description

Your role @ Chanel:

Reporting to the Boutique Manager, you will be part of the sales team within our Beauty Boutique (make-up, fragrances and skin-care), and you will contribute to creating a loyal client database by ensuring a unique and memorable experience is given to each client.

Your main responsibilities are:

To embody Chanel values and DNA:


  • Share solid knowledge of the brand, its heritage and know-how with clients as well as the team
  • Co-create stories with and for clients, share the brand culture and blend it with the clients’ personal story
  • Constantly follow latest Beauty trends and be pro-active in self-learning
  • Be a brand ambassador by respecting our grooming guidelines at all times


To surpass client expectations:


  • Create a tailor-made experience, offer personalized solutions and ensure excellence in client service in accordance with Chanel’s rituals and standards
  • Ensure clients are welcomed in the expected manner in order to create a strong relationship with them and ensure brand loyalty
  • Develop cross-selling among all categories in the boutique
  • Handle client complaints and requests effectively and according to guidelines
  • Build your own client database and consistently focus on clienteling alongside your Manager
  • Actively participate in beauty events and workshops organized for clients


Boutique operation:


  • Ensure the Boutique is perfectly well maintained in respect to the VM guidelines
  • Understand and participate in the operation of the Boutique and provide your Manager with appropriate reports
  • Collaborate with others and contribute to building the success of the Boutique by achieving sales targets and KPIs


What you will bring:

You are passionate about make-up and beauty overall and have a strong understanding of excellent client experience. You have strong interpersonal and communication skills, alongside a great sense of initiative and a intercultural approach.

Requirements:

You are a Beauty Advisor with at least 5 years of experience within a high-end or Luxury Retail environment.

Fluency in English and/or Arabic


Job Details

Role Level: Mid-Level Work Type: Full-Time
Country: United Arab Emirates City: Abu Dhabi
Company Website: http://www.chanel.com Job Function: Retail & Merchandising
Company Industry/
Sector:
Retail and Retail Luxury Goods and Jewelry

What We Offer


About the Company

Chanel is a private company and world leader in creating, manufacturing and distributing luxury products, including Ready-to-Wear, Accessories, Fragrances, Makeup, Skincare, Jewellery and Watches. Founded by Gabrielle Chanel in 1910, the House remains dedicated to exceptional craftsmanship and offering high-end creations. Chanel employs more than 32,000 people worldwide.As part of this, the House promotes arts, culture and creativity, while investing significantly in key areas including research & development, sustainability, and innovation.Chanel is dedicated to creating the conditions for people to perform at their best, building on their strengths and enabling them to benefit from new opportunities. It offers a unique working environment where people are given time to understand the brand, the business, and develop their personal motivations. This means everyone can grow, continue to be inspired and feel included, now and in the future. The company fosters true collaboration and respect for all, grounded in the belief that diversity is essential to the success of the organisation and its people.Chanel is committed to rewarding people competitively, as well as offering initiatives such as wellbeing programmes, learning and development opportunities, and parental leave for all parents globally.

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