Associate Client Engagement Account Manager IT And Software Delivery

Location:

Hybrid – United Arab Emirates (UAE)
Candidate must be based in the UAE and available for in-person client meetings as needed.

7 to 10 Years

We are seeking a proactive and client-focused Associate Client Engagement / Account Manager to join our growing team in the UAE. This hybrid role is ideal for professionals with a background in IT consulting or software development who can manage client relationships while effectively coordinating with internal teams. You will play a key role in requirement gathering, project alignment, and supporting pre-sales and delivery functions.

• Serve as the key liaison for assigned clients, building and maintaining long-term relationships.

• Understand client business needs and align technology solutions accordingly.

• Conduct regular client meetings and ensure high satisfaction and retention.

• Identify opportunities for upselling and cross-selling services.

• Lead client discussions to gather, document, and validate business and technical requirements.

• Translate requirements into actionable tasks for development, design, QA, and PM teams.

• Work closely with internal stakeholders to ensure clarity and alignment on deliverables, timelines, and scope.

• Help prioritize tasks based on business impact and client expectations.

• Assist in preparing proposals, pitch decks, and responses to RFPs/RFIs.

• Collaborate with sales and solution architects to develop tailored service offerings.

• Participate in presentations and solution walkthroughs with clients.

• Monitor project status, escalate risks or delays, and ensure alignment with client expectations.

• Support the project team in tracking milestones and deliverables.

• Report project health, KPIs, and account performance to leadership.
  

• 7–10 years of experience in client engagement, account management, business analysis, or project coordination in the IT services or software development domain.

• Solid understanding of software development life cycle (SDLC) and agile delivery processes.

• Strong skills in requirement gathering, documentation, and stakeholder communication.

• Ability to liaise between technical and non-technical stakeholders.

• Familiarity with project management tools like Jira, Trello, Asana, etc.

• Excellent verbal and written communication skills.

• Experience in the UAE or GCC region is preferred.

• Bachelor's degree in IT, Computer Science, Business, or a related field.

• Experience with CRM and collaboration tools (e.g., Salesforce, HubSpot, Confluence).

• Exposure to cloud-based or enterprise software solutions.

• Background in business analysis, functional consulting, or technical pre-sales is a plus.
  

• Competitive salary

• Flexible hybrid work model

• A collaborative, technology-driven environment

• Exposure to cutting-edge digital transformation projects across industries