Customer Advisor (225-1016)

A Customer Advisor plays a crucial role in a company by serving as the primary point of contact for customers, addressing their inquiries, resolving any issues they encounter, and providing overall support to ensure a satisfactory customer experience. This role involves maintaining a strong understanding of the company's products or services to effectively assist customers, whether it's through phone calls, emails, or in-person consultations. Strong communication skills and empathy are vital, as the Customer Advisor is critical in forming lasting relationships and maintaining customer loyalty. The ideal candidate is proactive, solutions-oriented, and capable of handling a diverse range of customer interactions with patience and professionalism.

Responsibilities

• Answer customer inquiries promptly, courteously, and professionally through various channels.
• Maintain detailed records of customer interactions, transactions, and comments.
• Ensure customer complaints are resolved in a timely and efficient manner.
• Provide accurate, valid, and comprehensive information to customers about products or services.
• Identify and assess customers’ needs to achieve satisfaction and enhanced service delivery.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Inform customers about new products, services, promotions, or changes in policy.
• Assist customers with the selection and purchase of products or services as needed.
• Collaborate with team members and other departments to resolve escalated issues and provide feedback.
• Meet personal/customer service team sales targets and call handling quotas.
• Continuously improve through feedback and self-driven learning about the company’s offerings.
• Endeavor to turn frustrated customers into repeat clients by providing excellent service.

Requirements

• Proven experience in customer service or a related customer-facing role.
• Strong communication skills, both verbal and written, are essential for this role.
• Demonstrated ability to handle stressful situations and de-escalate conflicts.
• Proficiency in using customer service software, databases, and tools.
• Flexibility to work in shifts, including weekends or public holidays if needed.
• Team-oriented mindset with the ability to work independently when necessary.
• A keen eye for detail and strong problem-solving capabilities.