Job Description

Description

  • Respond to customer inquiries via phone, email, and chat in a professional manner.
  • Assist customers with product information, order processing, and troubleshooting.
  • Document and track customer interactions using CRM software.
  • Resolve customer complaints and issues efficiently while maintaining customer satisfaction.
  • Collaborate with team members to improve customer service processes.

Requirements

  • Educational Qualifications: Bachelor’s degree in a relevant field preferred.
  • Experience Level: 1–3 years of experience in customer service.
  • Skills and Competencies: Strong verbal and written communication skills.
  • Qualities and Traits: Patient, empathetic, and able to handle stressful situations calmly.
  • Responsibilities and Duties: Ability to multi-task and manage time effectively.


Job Details

Role Level: Associate Work Type: Full-Time
Country: Philippines City: Cebu Central Visayas
Company Website: Job Function: Customer Service
Company Industry/
Sector:
Other

What We Offer


About the Company

Searching, interviewing and hiring are all part of the professional life. The TALENTMATE Portal idea is to fill and help professionals doing one of them by bringing together the requisites under One Roof. Whether you're hunting for your Next Job Opportunity or Looking for Potential Employers, we're here to lend you a Helping Hand.

Disclaimer: talentmate.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@talentmate.com.


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