Senior Manager- FPNA- Pune

About VOIS

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value and enhancing quality and efficiency across 28 countries, and operating from 7 locations: Albania, Egypt, Hungary, India, Romania, Spain and the UK.

Over 29,000 highly skilled individuals are dedicated to being Vodafone Group’s partner of choice for talent, technology, and transformation. We deliver the best services across IT, Business Intelligence Services, Customer Operations, Business Operations, HR, Finance, Supply Chain, HR Operations, and many more.

Established in 2006, VOIS has evolved into a global, multi-functional organisation, a Centre of Excellence for Intelligent Solutions focused on adding value and delivering business outcomes for Vodafone

About VOIS India

In 2009, VOIS started operating in India and now has established global delivery centres in Pune, Bangalore and Ahmedabad. With more than 14,500 employees, VOIS India supports global markets and group functions of Vodafone, and delivers best-in-class customer experience through multi-functional services in the areas of Information Technology, Networks, Business Intelligence and Analytics, Digital Business Solutions (Robotics & AI), Commercial Operations (Consumer & Business), Intelligent Operations, Finance Operations, Supply Chain Operations and HR Operations and more.

Who You Are

Role Purpose

As part of Vodafone’s Global Shared Services (VOIS), this role is pivotal in driving commercial governance, financial planning, and cost transparency across ARC service tower. The Senior Manager – Commercials will lead strategic finance initiatives, including FTE cost modelling, PQ rate card governance, and internal billing operations. The role partners closely with Group Finance, Service Tower Leads, and Transformation teams to ensure commercial rigor and alignment with Vodafone’s operating model.

Skills & Qualifications

Must-Have Qualifications:

• CA / MBA Finance or equivalent.
• 10–12+ years in FP&A, commercial finance, and shared services.
• Strong grasp of cost accounting, financial modelling, and ERP platforms (SAP preferred).
• Proven stakeholder management and cross-functional leadership.
  
  

Preferred Skills

• Experience in global shared services or telecom/IT services.
• Proficiency in digital finance tools (Power BI, Anaplan, Tableau).
• Exposure to transformation, automation, and continuous improvement programs.
• Strong communication and presentation skills for senior leadership engagement.
  
  

Whats In It For You

Financial Planning & Analysis (FP&A)

• Lead the full FP&A lifecycle for VOIS service towers, including Annual Operating Plan (AOP), quarterly forecasts, and strategic long-range planning.
• Develop and maintain financial models that support scenario planning, cost optimization, and investment decisions across shared services.
• Provide actionable insights by analyzing variances, trends, and performance drivers across service lines and geographies.
• Collaborate with Hub Leads and Tower Owners to align operational KPIs with financial outcomes, ensuring data integrity and transparency.
  
  

Commercial Governance & Profitability Management

• Design and implement internal pricing strategies and cost recovery models using Vodafone’s PQ framework.
• Conduct multi-dimensional profitability analysis (e.g., by market, service, customer, and process) to identify margin improvement opportunities.
• Partner with Transformation and Service Delivery teams to assess commercial viability of new initiatives and service expansions.
• Ensure financial alignment with SLAs, KPIs, and internal chargeback mechanisms, supporting accurate cost-to-serve visibility.
  
  

FTE Cost Modelling & Workforce Financials

• Own and evolve the FTE cost model across VOIS locations, integrating actuals, forecasts, and productivity metrics.
• Analyze workforce mix, pyramid structure, and location strategy to optimize cost efficiency and service delivery.
• Collaborate with HR, ARC Leads, and Workforce Planning to align headcount budgets with financial targets and strategic priorities.
• Track and report on key workforce metrics such as utilization, billability, cost per FTE, and productivity ratios.
  
  

Cost Centre / Profit Centre (CC/PC) Governance

• Ensure accurate mapping of financial transactions to Vodafone’s CC/PC structures, supporting transparency and audit readiness.
• Establish governance frameworks for budgeting, cost allocation, and performance tracking at the CC/PC level.
• Support organizational changes (e.g., migrations, transitions, reorgs) with financial impact assessments and modelling.
• Drive accountability through variance analysis, monthly reviews, and reporting dashboards tailored to tower and hub leadership.
  
  

PQ Billing & Internal Chargeback Operations

• Lead the design, governance, and execution of internal billing processes, including PQ rate card development and updates.
• Ensure billing accuracy and timeliness by reconciling service consumption with contractual terms and internal agreements.
• Partner with Service Owners, Finance Controllers, and Group Finance to resolve billing discrepancies and improve process efficiency.
• Drive continuous improvement through automation, standardization, and stakeholder feedback loops.
  
  

Strategic Business Partnering & Transformation Support

• Act as a trusted finance advisor to VOIS and Group leadership, providing insights and recommendations for strategic decisions.
• Represent Finance in cross-functional forums, transformation programs, and governance councils.
• Champion a culture of commercial awareness, financial discipline, and data-driven decision-making across the shared services ecosystem.
• Support digital finance transformation initiatives, including automation, analytics, and process reengineering.
  
  

VOIS Equal Opportunity Employer Commitment

VOIS is proud to be an Equal Employment Opportunity Employer. We celebrate differences and we welcome and value diverse people and insights. We believe that being authentically human and inclusive powers our employees’ growth and enables them to create a positive impact on themselves and society. We do not discriminate based on age, colour, gender (including pregnancy, childbirth, or related medical conditions), gender identity, gender expression, national origin, race, religion, sexual orientation, status as an individual with a disability, or other applicable legally protected characteristics.

As a result of living and breathing our commitment, our employees have helped us get certified as a Great Place to Work in India for four years running. We have been also highlighted among the Top 10 Best Workplaces for Millennials, Equity, and Inclusion, Top 50 Best Workplaces for Women, Top 25 Best Workplaces in IT & IT-BPM and 10th Overall Best Workplaces in India by the Great Place to Work Institute in 2024. These achievements position us among a select group of trustworthy and high-performing companies which put their employees at the heart of everything they do.

By joining us, you are part of our commitment. We look forward to welcoming you into our family which represents a variety of cultures, backgrounds, perspectives, and skills!

Apply now, and we’ll be in touch!

---