Senior Implementation Services Assistant

Duties & Responsibilities:

The configuration Assistant will:

• Be responsible for implementing Darwin by configuring it to meet our Client requirements.
• Implement the feedback from peer review on the design and configure the system as per guidelines
• Perform thorough Unit testing before assigning the Work Package to QA
• Fix the defects reported by QA, conduct root cause analysis of defects and define the preventive action steps.
• Ensure process compliance – unit test plans updated on JIRA, all communication with business analyst to be tracked on JIRA
• Manage to complete the configuration scope in the estimated effort and time
  
  

Knowledge:

Darwin™ Knowledge

• Be able to perform simple configuration tasks with no guidelines or supervision;
• Able to build and perform unit testing on simple outbound and inbound interface (EG: Payroll report for a Client, provider report for a Client)
• Able to configure and schedule standard provider reports, perform simple branding and other simple-medium tasks
• Assess configuration impact and communicate this to stakeholders involved before the configuration starts
  
  

Software Development Life Cycle internal process

• Manage projects by following the ID3 methodology, using templates and the process flow described on Confluence
  
  

Communication

• Owns communication on work packages assigned: pro-actively informs project stakeholders about status of work
  
  

Growth/Development

• Seeks out opportunities for self to be assigned to different projects to demonstrate and develop new and existing skills
• Seeks development by reaching to a mentor or colleagues who can provide advice, direction and share insights on various parts of the projects assigned
• Actively attend team trainings: Service Delivery Specific Trainings, Darwin™ related knowledge session, Technology product updates
• Prove responsibility for own development: keep objectives tracker updated, ask 360 feedback from colleagues as agreed with line manager, keep Darwin skills tracker updated, identify new areas to develop
• Attend the Advance Enablement sessions, Lessons learnt sessions
  
  

Skills Required:

• Excellent verbal and written communication skills in English
• An eye for detail – good logical and numerical reasoning
• Fast learner with the ability to pick up new tasks quickly
  
  

Process/Project Management

• Sound knowledge of SDLC/STLC concepts
• Knowledge of Workflow tools(preferably Jira)/Defect Management/RCA
  
  

Added Advantage

• Basic HTML skills
• Good data manipulation skills in Excel
  
  

Education:

• B.Tech / MCA/ B.Sc.(IT) / BCA from reputable institute in any stream
  
  

Eligibility:

• Minimum 2-3 years work experience
  
  

Mercer, a business of Marsh McLennan (NYSE: MMC), is a global leader in helping clients realize their investment objectives, shape the future of work and enhance health and retirement outcomes for their people. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit mercer.com, or follow on LinkedIn and X.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

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