Principal Enterprise Architect

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title And Summary

Principal Enterprise Architect

Principal Enterprise Architect – GCD&C CX Technology

Overview

Mastercard’s Global Customer Delivery & Care (GCD&C) organization delivers world-class B2B and B2C customer experiences across multiple service channels. As part of the Customer Experience (CX) Technology team, we leverage modern software and Agile practices to develop self-service and automated solutions that are scalable, secure, and customer-centric.

We are looking for a Principal Enterprise Architect to lead the architecture of strategic initiatives within CX Technology. This individual will play a key role in designing scalable and reliable customer engagement platforms, collaborating closely with engineering, product, and security teams to ensure architectural integrity and business alignment.

________________________________________

Role Responsibilities

As a Principal Enterprise Architect, You Will

• Lead high-level architecture efforts for strategic CX Technology programs, defining the solution context, dependencies, and interactions across systems.
• Partner with Solution Architects to architect and design complex, scalable solutions that power customer interactions across digital and assisted channels.
• dGuide and mentor engineering teams, providing architectural oversight and ensuring adherence to Mastercards security and engineering standards.
• Partner with product owners and business stakeholders to understand requirements and translate them into technical strategies.
• Conduct architecture reviews and maintain up-to-date end-to-end interaction flow documentation across customer-facing services.
• Simplify and modernize existing architectures to improve scalability, performance, and operational efficiency.
• Champion engineering excellence through hands-on design contributions and collaborative leadership.
  
  
  

• Develop and maintain the enterprise architecture strategy and roadmap for CX Technology, aligning solutions with Mastercard’s overall business objectives and technology standards.
• Define architectural principles, patterns, and standards that guide the design and evolution of CX platforms, including Support Case Management, Technical Resource Center, and other critical systems.
• Partner with business and technology leaders to translate strategic goals into actionable architecture frameworks and ensure consistency across products, platforms, and services.
• Provide governance oversight by leading architecture review forums, ensuring solutions adhere to Mastercard’s enterprise architecture standards, policies, and risk management practices.
• Drive enterprise-wide simplification, standardization, and reuse of technology capabilities to optimize operational efficiency and support scalable, sustainable growth.
• Collaborate with application architects, solution architects, and engineering teams to ensure architectural integrity, security compliance, and long-term viability of technology solutions.
• Champion a culture of architectural excellence by fostering collaboration, knowledge sharing, and continuous improvement within CX Technology and across Mastercard.
  
  
  

• Comfortable navigating ambiguity, with the ability to synthesize diverse perspectives, distill complex challenges, and frame the "art of the possible"—without getting mired in tactical details or execution minutiae.
• Strong ability to communicate complex architectural concepts and trade-offs to executive, technical, and non-technical stakeholders.
• Deep understanding of Platform-as-a-Service (PaaS) architectures and experience designing for cloud-native environments using tools such as API gateways, web/application servers, and load balancers.
• Demonstrated experience in full-stack engineering with emphasis on front-end frameworks like React or Angular.
• Expertise in designing and guiding large-scale software programs using SAFe Agile methodologies.
• Proficiency in leading software planning, estimation, and setting technical direction for distributed teams.
• Skilled at reducing deployment complexity through standardization, automation, and ephemeral infrastructure design.
  
  
  

• 7+ years of hands-on architecture experience in designing web-based enterprise applications.
• Proven track record of engineering leadership and delivering technology solutions in a fast-paced, global environment.
• Strong organizational, interpersonal, and influencing skills, with a collaborative mindset.
• Experience using customer and usability feedback to drive continuous product and platform improvements.
  
  
  

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.