ZOHO People Implementation Specialist

Broad Function:

As an IT System Manager at FCI, you will be responsible for overseeing and optimizing our software stack, ensuring its efficient operation, and aligning it with the organizations strategic goals. You will play a critical role in maintaining and enhancing our IT infrastructure to support various business processes, including sales, marketing, customer service, and ERP management.

Roles and Responsibilities:

Software Implementation and Integration:
Lead the implementation and integration of software solutions such as Zoho, Fresh works, Fresh Teams, HubSpot, Pipedrive, and ERP management systems. Collaborate with cross-functional teams to define requirements and configure software to meet business needs.

Software Management:
Proactively monitor and maintain the health, performance, and security of all software applications.
Ensure software updates and patches are applied in a timely manner to keep systems up to date.

User Support and Training:
Provide user support and training to ensure employees can effectively use the software tools.
Troubleshoot and resolve software-related issues in a timely manner.

Data Management:
Oversee data management within software applications, ensuring data accuracy, integrity, and security.
Develop and implement data backup and recovery plans.

Vendor Management:
Manage relationships with software vendors and service providers.
Evaluate and recommend new software solutions that align with the companys goals.

Security and Compliance:
Implement and enforce security best practices to protect sensitive data.
Ensure compliance with industry regulations and standards related to IT systems.

Documentation:
Maintain comprehensive documentation for software configurations, procedures, and policies.
Create and update user guides and training materials.




Requirements

Key skills & Desired Experience required for the role:

• Bachelors degree in Information Technology, Computer Science, or a related field (Masters degree preferred).
  
• Proven experience in implementing and managing software solutions like Zoho, Fresh works, Fresh Teams, HubSpot, Pipedrive, and ERP systems.
  
• Strong understanding of IT infrastructure, networking, and security concepts.
  
• Excellent problem-solving skills and the ability to troubleshoot complex software issues.
  
• Project management skills with the ability to lead software implementation projects.
  
• Strong communication and interpersonal skills to work effectively with cross-functional teams.
  
• Knowledge of industry best practices for data management and security.
  
• Relevant certifications (e.g., Zoho Certified Administrator, HubSpot Certified, etc.) are a plus.
  
  
  
  
  

• Cashless medical insurance for employees, spouse, and children
  
• Accidental insurance coverage
  
• Life insurance coverage
  
• Company-paid lunch
  
• Company-paid transportation
  
• Access to online learning platforms such as Udemy and LinkedIn Learning
  
• Retirement benefits including Provident Fund (PF) and Gratuity
  
• Sodexo benefits for income tax savings
  
• Paternity & Maternity Leave Benefit
  
• National Pension Saving