Sr Services Project Manager Implementation Project Manager

Company Overview

With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we’re only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on.

At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all.

Here, we know that you’re more than your work. That’s why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose — a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you’re passionate about our purpose — people —then we can’t wait to support whatever gives you purpose. We’re united by purpose, inspired by you.

Job Summary

A Project Manager for CX PRO Suite TSS Organization of UKG will be responsible for planning and driving IT projects in the field of Human Capital Management. The project manager will be responsible for strategizing, creating project plan and execution of project accordingly. The project manager will also be responsible for helping with various operational reporting, managing operations, coordinating & driving initiatives like creating training plan for entire group, employee wellbeing, etc. Role expects candidate to support the Project/Program Management teams of various cross functions on need basis to keep the project running as effectively as possible. Candidate will have the responsibility for timely reporting of financial aspects, planning & monitoring, tracking of actions, signoffs, risks & issues, and be the custodian of project repository, standards, tools etc to ensure compliance and adherence.

The candidate is expected to work closely with Managers of respective functions, interact with other businesses and technical project stakeholders for effective planning, execution and ensure successful delivery. The candidate should be able to leverage the strengths and capabilities of the project management and automation tools.

The candidate must have good communication skills and able to effectively communicate ideas both verbally and in writing at all levels in the organization, from executive staff to technical resources. Looking for candidate who is AI savvy and have driven previously AI/ML projects.

Primary/Essential Duties And Key Responsibilities

• Work closely with project sponsors, managers and cross-functional teams to develop the scope, deliverables, required resources, work plan, budget, and timing for new initiatives.
• Manage program and project teams for optimal return on investment, and coordinate and delegate cross-project initiatives
• Planning and driving delivery of IT project using software project management methodologies and tools.
• Identify key requirements for cross-functional teams and external vendors.
• Work with other managers to identify risks and opportunities across multiple functions within the organization.
• Analyze, evaluate, and overcome program risks, and produce program reports for managers and stakeholders.
• Track & Reporting on budget, milestones, revenue forecasting, invoicing, timesheets.
• Onboarding & Offboarding of team members on need upon basis.
• Help facilitation of meetings & minuting.
• Help set up standards, templates, tools, and procedures for smooth project delivery.
• Ensure all members of the project follow all relevant policies and procedures relating to the project.
• Manage Project Repository/Collaboration Portal.
• Set up and control of the project Library, SharePoint, Confluence and Jira.
  
  

Required Qualifications

• Bachelor’s or master’s degree in related field.
• 7+ years of experience in IT project management role, preferably in program management.
• Experience in project planning documentation like creating Gantt chart, Kanban board, SWOT.
• Experience in PMO role.
• Knowledge of Gen AI and ML models. Have managed gen AI project in the past.
• Professional certification in PMP/PRINCE2/SCRUM will be good to have.
• Exceptional skills in analysis, time management and facilitation.
• Experience in managing stakeholders.
• Outstanding knowledge of change management principles and performance evaluation processes.
• Able to work independently with minimal supervision, collaborative, organized, detail oriented, accurate and responsive, results driven orientation.
• Strong decision making, problem-solving, analysis, task and time management skills.
  
  

Where we’re going

UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it’s our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow!

UKG is proud to be an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace, including the recruitment process.

Disability Accommodation in the Application and Interview Process

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com

---