The Iron’s Sales Support and Client Implementation team has responsibility for Service Call Management, Bid desk management, maintenance solutions, and new business development to assist in opening new markets and geographies. This includes project and activity planning, coordinating business and technical teamwork towards building business solutions, and coordinating application development and enhancement projects initiated internally or through its customers. The Solution Architect supports both the companys pre- and post-award sales efforts.
Analyses a customer’s business and technical requirements.
Lead in translating requirements and strategies into feasible products, solutions, and services Identifies and solutions improvements to internal processes
Solutioning with IT of new customers’ requests
Global Services planning, In conjunction with sales, live presentations of Iron’s capabilities to clients and prospective customers
Specific Accountabilities
New Opportunity Validation
Validation of opportunity to strategic roadmap
Work together with Pricing, Sales and Client Management (Core Team) to confirm the roadmap and milestones for unique project
Participate in strategic account planning teams for key clients
Provide program planning for new business processes
Work in conjunction with the Core Team to identify and define solution framework and assumptions to price opportunity
Work with internal Subject Matter Experts to craft solution
Identify alternatives to solution opportunities
Validations of assumptions, definitions / solution
Implementation Support
Validations of assumptions, definitions / solution
Project / program processes
On all engagements, the SA should own the proposed solution development and work with Transition PM to perform knowledge transfer
Transition support to steady state
Requirements
The candidate must exhibit competency in maintenance strategies and a sound understanding of the service environment.
Understand client requirements and develop solution designs and implementation plans based on requirements.
Facilitates customer relationships and satisfaction while ensuring adherence to company policies and processes.
Assists in process improvement initiatives in order to enhance customer service.
Proven ability solving business problems and managing alliance relationships within IT environment. Experience with ITIL, PMBOK/Prince/Prince2 and PMI
Excellent oral and written communication skills, as well as outstanding overall presentation skills.
Strong negotiator in complex business issues.
Analysis and design. Proven ability to analyze, design, and develop application solutions for medium- to complex business issues.
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