Engineer - Technical Support

Job Description

Since our founding, IDEMIA has been on a mission to unlock the world and make it safer through our cutting-edge identity technologies. Our technology leadership makes us the partner of choice for hundreds of governments and thousands of enterprises in over 180 countries, including some of the biggest and most influential brands in the world. In applying our unique expertise in biometrics and cryptography, we enable our clients to unlock simpler and safer ways to pay, connect, access, identify, travel and protect public places – at scale and in total security.

Our teams work from 5 continents and speak 100+ different languages. We strongly believe that our diversity is a key driver of innovation and performance.

Purpose

This role is responsible for the application performance and availability, working closely with other technical teams to ensure the service to our client is always of the best quality.

Key Missions

Responsibilities

Roles and Responsibilities:

• Technical Support: Help developers troubleshoot Windows SDK issues (API behavior & deployment errors).
• Bug Reporting: Identifying bugs in SDK’s and escalate to engineering teams.
• Document & Guidance: Write and maintain technical documentation, FAQs and how-to-guides.
• Sample Code: Develop sample apps and SDK usage demos.
• Development of fully functional solution for queries and roadblocks from the customers (PoC).
• Platform Compatibility: Programming the features across platforms and languages (Windows/ Linux in C#, C++ and other as required)
• Log Analysis: Read and interpret logs (e.g. event viewer logs and crash dumps).
• Training: Create SDK training material and provide training to developers.
• Design and develop solution: according to the customer objective and requirements
• Resolving any software and hardware related issues and queries
• In depth knowledge of the complete package of Product (Software and Hardware) with the intermediate processes and working.
  
  

• Coordination between different Business Units and Verticals within the organization
• Coordinating with teams in different regions and time zones at the same time.
• Coding for particular feature or integrating different features to develop a solution
• Understanding and debugging codes from customer side or other Business Units
• Interacting with global customers, understanding the objectives of the project.
• Documenting in details of the projects with Product and Business opportunities.
• Willingness to take up new challenges from customer
• Quick Learner for the changes and advancement of technologies
  
  

• Strong understanding of C#, C++, .NET, Next.Js Other Object-Oriented Programming
• Experience in working with sequential programming languages like C#, C/C++
• Excellent coding and debugging skills for proprietary as well as generalized objectives
• Able to understand the structures of different platforms and program accordingly
• Experience with Databases: SQL Server, Oracle, MySQL,
• Proven expertise in writing SQL Query, Stored Procedures, Trigger, and Function, View
• Experience in Developing Web Services and Applications
• Hands on Experience Web Services like AWS/Azure
• Experience in working across the different platforms and OS like Windows, Android, Linux
• Hands on experience with different IDE like Visual Studios, Eclipse, Netbeans, Android Studio etc
• Must possess strong problem-solving skills and a proven ability to communicate issues and solutions.
• Reporting: submit accurate and timely reports as needed