CA Manager - Fixed Network

Join our Team

About This Opportunity

We are seeking an E2E Solution Architect – Fixed Network to join our team in Noida, India. In this role, you will handle Fixed Network (Core and Access) operations ensuring uninterrupted service availability for Broadband and Enterprise nodes in a multi-vendor environment. You will act as a technical leader, providing solutions for alarm monitoring, hardware/software/configuration issues, network optimization, and outage support while maintaining strict adherence to SLAs, compliance, and customer experience.

This role requires strong technical expertise, leadership skills, and the ability to collaborate across multiple stakeholders including customers, third-party providers, and internal teams.

What You Will Do

• Ensure smooth and uninterrupted operation of Broadband & Enterprise Services and Networks.
• Drive and govern Preventive & Corrective Maintenance across Broadband & Enterprise layers.
• Act as a key mentor for teams managing Broadband, Enterprise IP, Core, Access, and Transmission activities.
• Conduct network performance analysis, investigate anomalies, and recommend optimization measures.
• Lead troubleshooting, Root Cause Analysis (RCA), and resolution across hardware, software, and configuration issues.
• Collaborate with customers, MSIP, Sales, KAM, and third-party providers for quick resolution.
• Ensure smooth service/system handover from Projects to Operations (including Acceptance Test Agreement compliance).
• Manage escalations, outages, and high-priority incidents with structured communication.
• Provide feedback for process/tool improvements and drive knowledge sharing across teams.
• Engage in automation initiatives to enhance efficiency.
• Contribute to Network Strategy, Transformation, and Digitalization initiatives.
• Lead Service Improvement Plans (SIPs) to enhance customer experience.
  
  

• Degree in Engineering or equivalent experience.
• 10+ years of hands-on experience as a Fixed Network Expert in large customer service environments.
• Strong knowledge of IP protocols for Fixed & Enterprise Networks, transport carrier networks (DWDM/SDH/MW), and Cloud networks in relation to IP/Fixed technologies.
• Relevant management and technical certifications are an advantage.
• Strong technical expertise in IP/MPLS, DWDM, Access Networks (xDSL, GPON, FTTx), Broadband platforms, and Enterprise solutions (VPN, DIA, Leased Lines).
• Familiarity with multi-vendor environments (Cisco, Juniper, Nokia, Huawei, etc.).
• Hands-on experience with network monitoring, fault management, and performance tools.
• Excellent customer service, stakeholder management, and communication skills.
• Strong troubleshooting and problem-solving ability with proven escalation management experience.
• Ability to work under pressure, manage multiple priorities, and lead during crises.
• Self-motivated, proactive, result-oriented with strong leadership qualities.
• Excellent time management, interpersonal, and organizational skills.
• Skills in tracing & decoding customer complaints.
• Tenacity, perseverance, and flexibility in working hours.
• Fluent in English (other languages beneficial).
• Developed skills in knowledge sharing and creating a learning culture.