Relationship Manager - SME Liabilities

This job is with Standard Chartered Bank, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

Job Summary

• Sourcing NTB CA - Current Accounts from market & mange portfolio of existing & NTB liability customers with focus on growth in balances, trade and foreign exchange transactions with the objective of providing superior service and deepen relationships.
• RM has to grow the CA book by 7.5% QoQ.
• RM has to generate the revenue of 55 lacs QoQ.
• X-sell to liability and asset customers with focus on customers with trade and foreign exchange transactions.
• Activating the inactive/dormant customer
• Person should have knowledge on CMS Solutions delivery products, Handling referral channel partners , CA, CSs & Law Firms etc.
  
  

Primary accountability for deepening values and fee generation from the portfolio by providing superior service to facilitate trade and Foreign exchange transactions.

• Client servicing through the Banks "Outserve" mode with the aim of Customer delight.
• Implementing cross sell opportunities and ensure that SCB gets the maximum share of the wallet.
• Develop account plans for customer relationships with revenue and value-add objectives, to ensure monthly profit targets as agreed are met and exceeded.
• Contribute to the teams business plans for the expansion of business opportunities in strategic target areas.
  
  

Sales Management And Process Adherence

• Responsible to ensure that all new and existing customer documents are as per group standards on KYC .
• Awareness and compliance of all the policies and procedures issued in relation to money laundering prevention for customer transactions.
• Maintain proactive relations with all internal and external customers.
• Maintain standard MIS pack and follow the Sales Management Process
  
  

Key Responsibilities

Strategy

• To effectively follow the designed strategy to achieve the desired business goals.
  
  

Business

• To achieve the set target for every month.
  
  

Processes

• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
  
  

Risk Management

• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
  
  

Governance

• Display exemplary conduct and live by the Groups Values and Code of Conduct.
  
  

Our Ideal Candidate

• Education: Graduate And Post Graduate
• Certifications: IRDA AND AMFI
• Languages: Proficient in English Language
  
  

Role specific Technical Competencies

• Customer Management
• Knowledge on Trade and FX
• Market Insight
• Stakeholder Management
• Relationship Management
  
  

About Standard Chartered

Were an international bank, nimble enough to act, big enough for impact. For more than 170 years, weve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If youre looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we cant wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, youll see how we value difference and advocate inclusion.

Together We

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
  
  

What We Offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

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