Customer Service Representative (225-924)

We are seeking an enthusiastic and dedicated Customer Service Representative to join our dynamic team. In this role, you will be the face of our company, providing exceptional service and support to our valued customers. You will handle customer inquiries, resolve complaints, and promote our products and services to enhance customer satisfaction. Your excellent communication skills, combined with a deep understanding of our product offerings, will help you build meaningful relationships with our customers. The ideal candidate is a problem solver at heart, passionate about helping others, and thrives in a fast-paced environment. Join us to be part of a team that truly values making a positive impact on customers every day.

Responsibilities

• Answer customer inquiries via phone, email, and live chat to maintain customer satisfaction.
• Resolve customer complaints and issues in a professional and timely manner.
• Provide accurate information about products and services to customers.
• Document and update customer records based on interactions in CRM systems.
• Follow up with customers to ensure full resolution of issues and concerns.
• Collaborate with team members and other departments to resolve customer issues.
• Maintain knowledge of company products and services to provide informed assistance.
• Meet or exceed performance targets including response times and customer satisfaction ratings.
• Proactively recommend improvements to processes and company standards.
• Assist in training and onboarding new customer service representatives.
• Contribute to a positive team environment and promote growth and learning.
• Handle return and exchange requests in accordance with company policies.

Requirements

• High school diploma or equivalent; associate degree preferred.
• Proven customer support experience or experience as a Client Service Representative.
• Strong phone contact handling skills and active listening abilities.
• Familiarity with CRM systems and practices is highly advantageous.
• Excellent communication and presentation skills are essential for success.
• Ability to multitask, prioritize, and manage time effectively in various situations.
• Customer orientation and ability to adapt/respond to different types of personalities.