Customer Service Coordinator (225-909)

As a Customer Service Coordinator, you will play a pivotal role in ensuring our customers receive outstanding service and support. You will act as a liaison between the customers and the company, addressing inquiries, solving problems, and managing customer accounts. Your primary focus will be to deliver an exceptional customer experience by understanding their needs and swiftly addressing any issues they might encounter. Interacting with customers through various communication channels, such as phone, email, and chat, you will ensure that customer queries are resolved efficiently and effectively. Moreover, you will gather and analyze customer feedback to help improve our service and contribute to the development of our customer service policies and procedures.

Responsibilities

• Respond promptly to customer inquiries received through phone, email, or chat.
• Maintain a positive, empathetic, and professional attitude at all times with clients.
• Work closely with customers to ensure their issues are resolved efficiently.
• Coordinate with internal departments to schedule and expedite services or deliveries.
• Record and update customer interactions and transactions accurately in the system.
• Keep records of customer complaints and handle general inquiries professionally.
• Provide feedback on the efficiency of the customer service process and systems.
• Assist in creating customer service procedures and documentation for efficiency.
• Analyze customer data and trends to develop and improve service policies.
• Ensure communication with customers is clear, helpful, and consistent.
• Follow up with customers to ensure an optimal resolution to their inquiries.
• Train and mentor new customer service representatives as required.

Requirements

• High school diploma or equivalent; college degree is preferred.
• Proven experience in customer service or a related customer-support role.
• Excellent communication skills, both written and verbal, are essential.
• Proficient in Microsoft Office Suite and customer service software tools.
• Ability to remain calm and professional when dealing with stressful situations.
• Strong problem-solving skills and ability to analyze issues effectively.
• Flexibility to work various shifts when necessary, including evenings and weekends.