Customer Service Assistant (225-808)

As a Customer Service Assistant, you will play a vital role in ensuring the satisfaction and retention of our valued customers. Working on the front lines, you will be responsible for addressing inquiries, resolving issues, and providing exceptional support to clients. Your ability to communicate effectively and empathize with customers will be crucial in creating a positive experience and fostering long-term relationships. You will work closely with various departments to find solutions and improve service delivery. This is a perfect opportunity for someone who is passionate about customer satisfaction, has strong problem-solving skills, and is eager to contribute to a thriving team.

Responsibilities

• Respond to customer inquiries promptly and provide accurate information regarding products and services.
• Resolve customer complaints efficiently while maintaining a positive and professional demeanor.
• Document all customer interactions thoroughly in the customer relationship management system.
• Collaborate with team members to improve operational processes and customer service delivery.
• Identify and escalate priority issues to the appropriate department for resolution.
• Follow up on customer interactions to ensure satisfactory resolution and service quality.
• Update customer accounts with necessary information while ensuring data privacy compliance.
• Conduct customer satisfaction surveys and gather feedback for service improvement initiatives.
• Assist in creating and updating customer support documentation and FAQs.
• Participate in ongoing training and development programs to enhance service skills.
• Contribute ideas to team meetings aimed at improving customer service standards.
• Handle returns and product exchanges in accordance with company policies and procedures.

Requirements

• High school diploma or equivalent is required; additional qualifications are a plus.
• Previous experience in a customer service role, preferably in a similar industry.
• Excellent verbal and written communication skills are essential for this role.
• Strong problem-solving skills and the ability to think on your feet.
• Proficiency in using computer systems and customer relationship management software.
• A polite, friendly, and professional demeanor with a customer-centric attitude.
• The ability to work well both independently and collaboratively as part of a team.
• Availability to work flexible hours, including evenings and weekends, if required.