Sr Professional Service Engineer

JOB DESCRIPTION

This position is accountable for the support of RTDS infrastructure and applications. The primary responsibilities include deploying and overseeing real-time software and infrastructure on the cloud/on-prem, ensuring system maintenance to optimize performance and uptime for end-users, and upholding a secure environment. The role also involves designing and implementing new technologies to meet client requirements.

As an advanced technical position, it demands expert judgment and analysis in the design, development, and implementation of technical products and systems. The incumbent will be adept at resolving highly complex technical issues, conducting advanced research, and recommending process improvements to enhance product quality. Familiarity with various concepts, practices, and procedures in the field is essential. The successful candidate will leverage their extensive experience and sound judgment to effectively plan and achieve organizational goals.

RESPONSIBILITIES

Roles & Responsibilities

SAFETY, SECURITY & COMPLIANCE

• Maintains the highest standards of corporate governance, ensuring that all activities are conducted ethically and in compliance with Company’s Security, Compliance & HSE policies, Management System, relevant laws, regulations, standards, and industry practices and complies with the Company’s Rules to Live By
• Places Quality, Health & Safety, Security, and protection of the Environment as core values while never intentionally placing employees, our processes, customers, or the communities in which we live and work at risk
• Seeks continual improvement in Health, Safety, Security & protection of the Environment, taking into account responsible care, process vulnerabilities, public, customer and employee inputs, knowledge and technology and best business practices to exceed customer expectations
• Supervisors & Managers should demonstrate effective safety leadership for the health and safety arrangements of all subordinates and for any persons visiting them while on the Company premises
  
  

• Work to maintain ISO27001:2022 certification:
• Monthly data and reports for ISMS Committee Meetings
• Audit support
• Follows and enforces Processes and Procedures
• Responsible for maintaining the infrastructure including back-ups and Disaster Recovery
• Responsible for being familiar with the Companys Quality policies and takes an active role in the compliance and improvement of Weatherford’s Management System
• Maintains service quality as immediate priorities when working across all areas of the business and continually seeks areas for improvement.
  

• Work on a support team on day-to-day basis with Proactive and results oriented approach, provide technical assistance.
• Assist deployment team members on designing the best possible real time solution for clients on rig, on client site or in data center and on Cloud.
• Ensure that the architecture and infrastructure on which the application will be deployed are robust and stable. Design and architect production systems. Re-engineering production systems when new technologies become available to increase performance and reliability.
• Follow deployment plan and schedules, ensuring alignment with project timelines and objective.
• Ensure the product/application has been correctly and completely integrated across the program.
• Validate that the product has been correctly packaged before deployment and ensure that all release controls have been satisfied.
• Follow deployment plans and schedules, ensuring alignment with project timelines and objectives.
• Coordinate deployment activities with stakeholders, including operations teams, system administrators, and third-party vendors.
• Conduct pre-deployment testing to identify and address potential issues, ensuring smooth integration with existing systems.
• Troubleshoot deployment issues and implement corrective actions in a timely manner to minimize downtime.
• Provide technical guidance and support, ensuring adherence to best practices and standards.
• Document deployment processes, configurations, and procedures for future reference and knowledge sharing.
• Continuously evaluate and improve deployment workflows to optimize efficiency, scalability, and reliability.
• Stay updated on industry trends and emerging technologies related to real-time systems deployment.
• Identify and address all security concerns/incidents.
• Participate in training on IT and software components of real time systems.
• Resolve all issues escalated by IT and Operations teams and escalate if needed.
• Provide detailed KPI reports as required for management.
  
  

• Know and understand Weatherford Quality Policy and comply with all requirements of the Quality Systems Manual, Operating and Technical Procedures and Workplace Instructions.
• Maintains effective communications with all key stakeholders both internal and where appropriate external.
  
  

• All employees have an accountability to the organization to be financially responsible whether they oversee a function budget or simply their own expenses.
• Costs incurred should be within approved budget, processed within agreed time frames & following the relevant financial policy and procedure.
  
  

• Employees have a responsibility for developing their own careers within the Company including completing all necessary function, compliance & business standards training to enhance their knowledge, skills, and experience.
• Employees should engage on a regular basis with their line manager to discuss their personal performance, objectives, and opportunities to enhance their skills and experience to support their career potential.
• Supervisors are expected to actively engage their employees to support talent management through Weatherford’s performance management process, including but not limited to talent assessments, succession planning & regular coaching opportunities.
• Supervisors should collaborate with Human Resources & Training Development to drive strategies for the recruitment & retention of key personal & to foster an environment that supports the attraction & retention of a high performing talented workforce.
  
  

• Demonstrates leadership, ethical behavior, and adherence to Weatherford standards always.
  
  

• Minimum 7-12+ years related experience
• Must have Engineering Degree in Computer OR Information Technology
• Certifications in relevant technologies (e.g., AWS Certified DevOps Engineer, Kubernetes Certified Administrator).
• Experience with continuous integration/continuous deployment (CI/CD) pipelines and automated testing frameworks.
• Knowledge of cybersecurity principles and best practices for securing real-time systems.
• Familiarity with monitoring and logging tools for performance optimization and troubleshooting.
  
  

• Knowledge of ISO27001:2022 requirements:
• Audit support
• Follows and enforces Processes and Procedures
• Responsible for maintaining the infrastructure including back-ups and Disaster Recovery
• Knowledge, Skills & Abilities.
  
  

• Experience in IT Infrastructure services, worked with multiple technologies and involved in support and implementation for IT infrastructure related projects and given remote support to clients
• Identify and implement backup and disaster recovery solutions for mission critical data and applications
• Demonstrated high level of responsibility for researching, purchasing and configuring any equipment related to Information Technology
• Interface extensively with Top-tier management, staff, peers, users and other business partners
• Strong problem solving and analytical abilities and strong written/verbal communication skills
• Cloud Computing: Proficiency in cloud platforms like AWS, Azure, or Google Cloud for deploying and managing real-time applications.
• DevOps Tools: Experience with tools like Docker, Kubernetes, Ansible, or Terraform for containerization, orchestration, and automation of deployment processes.
• Continuous Integration/Continuous Deployment (CI/CD): Knowledge of CI/CD pipelines to automate testing, building, and deploying code changes rapidly and reliably.
• Networking: Understanding of networking concepts and protocols for configuring and optimizing real-time communication systems.
• Monitoring and Logging: Ability to set up monitoring tools like Prometheus, Grafana, or ELK stack for tracking system performance and troubleshooting issues in real-time.
• Security: Knowledge of security best practices for real-time systems, including encryption, authentication, and access control mechanisms.
• Scripting and Automation: Proficiency in scripting languages like Python, Bash, or PowerShell for automating deployment tasks and managing infrastructure as code.
• Database Management: Understanding of databases like Microsoft SQL, PostgresDB, MongoDB, Redis for storing and processing real-time data.
• Version Control: Experience with version control systems like Git for managing code changes and collaborating with team members effectively.
• Problem-Solving Skills: Ability to troubleshoot complex issues quickly and effectively in a real-time environment.
• Team Collaboration: Strong communication and collaboration skills to work effectively with cross-functional teams and stakeholders.
• Worked on ITSM/ITIL Practices/Processes (understand ITIL concepts – however, ITIL certification is not required)
• Familiarity with Load Balancing concepts, Server Clustering, hypervisor technology (Hyper-V, VMware)
• Good understanding on High Availability tools (SQL FCI, Cluster, Mirroring etc.)
• Strong Delegation, Time management, Conflict resolution skills and proven experience of leading a team of 6-10 personnel with diverse experiences.
• Windows Technologies – Windows OS, Active Directory, MSSQL, IIS, Clustering, Load Balancing, WSUS, MDT
• Cloud Infrastructure Management
• Monitoring/alerting Technologies – Victorops, Whatsup Gold, Sensu, Grafana, Statuscake
• Use Tools/apps like Git, bitbucket, confluence, Jira for source control, document and project sharing
• Networking Technologies – DNS and DHCP Servers, TCP/IP protocol suite
• Virtualization Technologies
• Ticketing Systems – Zendesk, Jira, DevOps