Operations & Client Support Executive (225-626)

The Operations & Client Support Executive plays a crucial role in ensuring that our clients receive top-notch service and support. This position is integral to our organization, serving as the bridge between our internal operations and our valued clients. An ideal candidate will have exceptional communication and problem-resolution skills, which are necessary to handle various tasks involving client interactions and operational processes. This role demands an individual who is organized, detail-oriented, and capable of multitasking effectively. The position is perfect for those who thrive in a dynamic environment and are passionate about delivering excellent customer service. As an Operations & Client Support Executive, you will have the opportunity to directly impact client satisfaction and retain long-term relationships by efficiently managing and resolving client inquiries and issues. If you are someone who enjoys solving problems, has a keen eye for detail, and loves enhancing the customer experience, then this role is tailor-made for you.

Responsibilities

• Manage and respond to client inquiries in a timely and professional manner.
• Coordinate with internal teams to resolve client issues and enhance service delivery.
• Monitor and oversee daily operational processes to ensure efficiency and accuracy.
• Develop strong relationships with clients to foster trust and client satisfaction.
• Provide expert guidance and support to clients on product features and usage.
• Prepare detailed reports on client interactions and operational activities for management review.
• Identify opportunities to improve client support processes for better service delivery.
• Assist in training and onboarding new clients to ensure seamless integration.
• Handle client complaints with tact and escalate unresolved issues promptly.
• Track client feedback and provide insights to the product development team.
• Collaborate with the sales team to ensure a smooth transition of new clients.
• Support account managers with client account management and growth strategies.

Requirements

• Bachelor’s degree in Business Administration, Communications, or a related field.
• Minimum of two years of experience in client support or operations roles.
• Outstanding written and verbal communication skills are essential.
• Proven organizational skills with the ability to manage multiple tasks effectively.
• Strong problem-solving abilities and a proactive approach to client issues.
• Proficiency in using CRM software and Microsoft Office Suite is required.
• Ability to work independently and as part of a collaborative team environment.