HR Service Delivery Associate

Skill required: Employee Services - Employee Data Process Design

Designation: HR Service Delivery Associate

Qualifications:Any Graduation

Years of Experience:1 to 3 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do? "Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costs Employee Services - More into query/case management.

• Assist client with Admin activities (especially Document Mgmt) related to onboarding, people movement and benefits administration.
• Have customer facing experience & experience of using telephony to speak with clients The design of employee data processes to manage employment data, records and transactions using standard technologies and processes.
• Update client applications accurately and quickly in accordance with the appropriate User Guides.
• Understand & perform the full range of Workforce Administration processes (Employee Life cycle) which includes, onboarding the candidate, people movement & benefits administration
• Must have clear understanding of the existing performance metrics in the process, how they are measured and improvise the measurement system to make it more effective and transparent
• Follow LWIs while processing & highlight any anomalies in LWIs/process documentation to the SME/Leads.
• Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controls
• Participate in Team building activities.
• " What are we looking for? "
• Read, understand and analyze client process as per the business rules.
• Execute the process accurately and timely as a hands-on processor.
• Escalate issues and seek advice when faced with complex issues/problems.
• Participate in client conference calls and prepare ‘minutes of meeting’.
• Ensure LWI’s are followed and updated regularly and train the team members on process updates.
• Perform “Root Cause Analysis” on issues faces and suggest appropriate corrective action for current remediation and future control.
• Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controls
• Must have clear understanding of the existing matrices in the process, how they are measured and improvise the measurement system to make it more effective and transparent.
• Update process metrics on daily basis and maintain MIS.
• Always demonstrate the highest level of customer service.
• Pay close attention to detail and follow through to resolve any outstanding issues.
• Goes beyond immediate requests and activities to ensure both own and related tasks are completed.
• Ensure and maintain the security and confidentiality of client data. " Roles and Responsibilities: "
• In this role you are required to solve routine problems, largely through precedent and referral to general guidelines
• Your expected interactions are within your own team and direct supervisor
• You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments
• The decisions that you make would impact your own work
• You will be an individual contributor as a part of a team, with a predetermined, focused scope of work
• Please note that this role may require you to work in rotational shifts ", Any Graduation