Guest Hospitality Associate (225-625)

The Guest Hospitality Associate is an integral part of our customer service team, responsible for ensuring a world-class experience for our guests. This position requires a friendly and welcoming demeanor, excellent communication skills, and the ability to multitask in a dynamic environment. A Guest Hospitality Associate will often be the first point of contact for guests, making it essential to exhibit professionalism and attentiveness. This role involves collaborating with other departments to fulfill guest requests and ensuring their comfort and satisfaction throughout their stay. A successful candidate will demonstrate a proactive approach to guest service, anticipating needs, and resolving issues promptly. If you have a passion for customer service and an eye for detail, this is the opportunity for you.

Responsibilities

• Greet and welcome guests as they arrive, providing a warm first impression.
• Assist guests with the check-in and check-out process efficiently and accurately.
• Respond promptly to guest inquiries and requests, ensuring their needs are met.
• Provide information about hotel services, facilities, and local attractions as needed.
• Coordinate with housekeeping and maintenance departments to ensure guest satisfaction.
• Handle guest complaints in a calm and professional manner to resolve issues effectively.
• Maintain a clean and organized front desk and lobby area at all times.
• Process payments and verify billing details to ensure accurate transactions.
• Manage and update guest information and room assignments as necessary.
• Conduct regular checks to ensure guests are satisfied with their accommodations.
• Support and collaborate with other departments to enhance the guest experience.
• Uphold a positive work environment and contribute to team goals and initiatives.

Requirements

• High school diploma or equivalent qualification required for consideration.
• Previous experience in hospitality or customer service is highly desirable.
• Strong communication skills, both verbal and written, are essential.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• Excellent problem-solving skills and the ability to resolve conflicts professionally.
• Proficient with basic computer operations and hotel management software systems.
• Flexibility to work various shifts, including evenings, weekends, and holidays.