Food and Beverage Associate (225-618)

The Food and Beverage Associate is a pivotal team member responsible for providing exceptional customer service and maintaining the highest standards of hospitality. This role involves working in a dynamic and fast-paced environment, ensuring that guests have a memorable dining experience. As a Food and Beverage Associate, you will interact directly with customers, taking orders, serving food and beverages, and managing payments. Additionally, you will support the kitchen and bar staff, help maintain cleanliness in dining areas, and ensure that all food and drink offerings are presented attractively and accurately. You will play a crucial role in enhancing guest satisfaction and promoting repeat business. This position requires excellent communication skills, the ability to work efficiently as part of a team, and a genuine passion for providing outstanding hospitality services.

Responsibilities

• Greet guests warmly upon arrival and direct them to their table.
• Present menus and talk through options, specials, or dietary requirements.
• Take accurate food and drink orders from customers promptly and courteously.
• Serve food and beverages efficiently and ensure customer satisfaction.
• Handle customer queries or complaints promptly with a constructive attitude.
• Maintain cleanliness of the dining area and ensure table settings are perfect.
• Collaborate with the kitchen and bar staff to coordinate orders and service.
• Assist with the setup and clear up of venue for events or functions.
• Adhere to health, safety, and hygiene standards at all times.
• Manage the billing process and handle guest payments accurately.
• Regularly check inventory and communicate restocking needs to the manager.
• Contribute to team meetings and ongoing training for service improvements.

Requirements

• Proven experience as a Food and Beverage Associate or similar role.
• Strong customer service skills with a passion for hospitality.
• Excellent communication and interpersonal skills for guest interactions.
• Ability to handle difficult situations with a calm and positive demeanor.
• Basic math skills to manage billing and payments accurately.
• Knowledge of food safety and hygiene regulations and practices.
• Flexibility to work varied shifts, including evenings and weekends.