Telesales Representative (225-618)

As a Telesales Representative, you will play a crucial role in driving sales and generating revenue for our company by employing your exceptional communication skills and sales acumen. You will be responsible for making outbound calls to potential clients, understanding their needs, and providing tailored solutions that enhance customer satisfaction. This position demands a self-motivated individual who thrives in a fast-paced environment and has a passion for sales. You will be the voice of our company, building strong relationships over the phone, managing client accounts, and ensuring all sales targets are met or exceeded. Our ideal candidate is persuasive, resilient, and empathetic, with the ability to turn a 'no' into a 'yes' and contribute significantly to our growing success.

Responsibilities

• Make outbound calls to prospective clients to introduce company products or services.
• Achieve monthly and quarterly sales targets set by the management team.
• Communicate effectively and confidently with diverse groups of people over the phone.
• Maintain customer records and interactions in our database accurately and consistently.
• Identify, investigate, and resolve client concerns or complaints promptly and professionally.
• Follow up with clients post-call to ensure satisfaction and cultivate repeat business.
• Collaborate with the sales team to develop and improve effective selling strategies.
• Provide detailed feedback to management regarding client demands and competitive activities.
• Offer technical education and guidance on suitable product purchases to customers.
• Conduct thorough research on potential leads to better tailor the sales approach.
• Create and maintain solid relationships with clients to foster brand loyalty and trust.

Requirements

• High school diploma or equivalent; a degree in sales or marketing is a plus.
• Proven experience working as a Telesales Representative or similar sales/customer service role.
• Excellent communication, negotiation, and solution-selling skills are essential.
• Strong computer skills, including proficiency in CRM software and Microsoft Office Suite.
• Ability to handle rejection and stress in soliciting clients and closing sales.
• Strong organizational skills and attention to detail to manage client interactions efficiently.
• Demonstrated track record of meeting or exceeding sales targets and KPIs.