C2C Collections Process Expert (225-619)

Join our dynamic and innovative team as a C2C Collections Process Expert, where you will play a pivotal role in managing and optimizing our collections processes. This position demands a deep understanding of cash flow and revenue assurance, with keen problem-solving skills to enhance our customer-to-cash (C2C) operations. As an expert in this field, you will engage with internal and external stakeholders to streamline processes, improve efficiency, and ensure compliance with industry standards. You will be responsible for devising collection strategies, reducing delinquency rates, and optimizing financial performance while also maintaining strong professional relationships with clients. If you are proactive, analytical, and customer-focused, then this role will offer you not only a challenging but also a rewarding career path in financial operations and process management.

Responsibilities

• Develop and implement effective C2C collection strategies to optimize cash flow.
• Analyze and improve existing collections processes for enhanced financial performance.
• Maintain up-to-date knowledge of industry best practices and compliance standards.
• Collaborate with finance, sales, and customer service teams to resolve payment issues.
• Generate detailed reports and analyses to inform strategic decision-making.
• Handle escalated collection issues with professionalism and efficiency.
• Participate in cross-functional initiatives to optimize revenue assurance processes.
• Train and mentor junior staff to strengthen the collections department capability.
• Implement technologies and tools to automate and streamline collections tasks.
• Ensure all collection activities adhere to relevant laws and regulations.
• Meet and exceed targets for reducing days sales outstanding and improving collections.
• Engage with customers to maintain positive relationships during the collections process.

Requirements

• Bachelor’s degree in finance, accounting, business administration, or related field.
• Minimum of five years' experience in collections or credit management roles.
• Proven track record of developing and optimizing collections strategies.
• Strong analytical skills and proficiency in financial analysis and reporting tools.
• Exceptional communication skills to interact effectively with stakeholders and customers.
• Experience with collections and accounts receivable software solutions.
• Ability to work both independently and collaboratively in a fast-paced environment.