Business Development Manager

About Juspay

Headquartered in Bangalore, Juspay is a global payments infrastructure company that powers payments for leading enterprises, banks, and card schemes around the world. With over a decade of experience in digital payments, Juspay processes over 175 million transactions daily, exceeding an annualized total payment volume (TPV) of $670 billion while maintaining an exceptional reliability rate of 99.999%. Juspay offers a comprehensive product suite that includes seamless checkout experiences, orchestration, payouts, tokenization,offers, end-to-end reconciliation, unified analytics and more. By leveraging these solutions, Juspay empowers businesses to achieve superior conversion rates, reduce fraud, optimize costs, and deliver seamless customer experiences at scale.

What You Will Do:

● Day to day operations: You will be managing merchants on a day to day basis and performing the tasks to meet the merchants requirements.

● Incident Response: Rapidly assess and resolve critical incidents, engaging with cross functional teams to restore system functionality.

● Monitoring and Alerting: Build and optimize monitoring systems to enhance visibility and enable timely detection of potential issues.

● Bank / Merchant Relationship: Maintain and foster relationships between merchants and banks for issue resolution.

● Operations excellence: Accumulate best practices in operation and maintenance, guide on optimizing operations processes, and participate in process documentation.

● Proactive Problem Solving: Proactively identify potential risks and bottlenecks, recommending and implementing solutions to prevent performance degradation.

● Reporting: Compile and deliver daily and weekly reports on product metrics and incident metrics to provide visibility into system health and performance.

Basic Requirements:

● Must be able to work effectively with minimal supervision.

● 3+ years’ experience in Operations/Support or KYC related roles.

● 2+ years’ in Fintech or Payment related roles with past experience in working with banks.

● Exceptional communication skills.

● Ability to work with management and banks at every level.

You should apply if you

● Demonstrate a strong track record in managing external stakeholders and delivering operational results.

● Are action-oriented with a long-term vision and a keen interest in banking and payments.

● Possess solid project management skills to effectively track initiatives, campaigns, and programs across multiple stakeholders.

● Ability to negotiate with customers on delivery milestones and commercials

● Understanding of payment concepts, particularly UPI would be added advantage.