Product Ops Analyst

At EG, we develop software for our customers so they can focus on their profession.

Our industry-specific software is built by peers from the industry, and backed by the scale of EG for stability, innovation, and security.

We are committed to advancing industries by tackling big challenges such as resource use, efficiency, and sustainability.

We are a thriving global workforce of 3000+ employees, with a 850+ strong team based in Mangaluru, India. We have a people first culture fostering innovation, collaboration and continuous learning

Join us in creating software that works for people, not software that makes people work.

Read more about EG 

Visit our career page, where you can watch two inspiring videos: one where four of our dedicated colleagues give you an insight into their work at EG, and another about how we make a difference

We are looking for a Product Ops. Analyst with 5+ years of experience to be based out of Mangalore office in India and be part of our growth story.

About the team:

As part of our ongoing drive for operational excellence in Product Management we are building up a new Product ops. organization and looking for a new colleague to join team. Product Operations is responsible for the systems, product data, governance, and processes that enables Product Management across EG. We ensure efficient and consistent product operations by maintaining high-quality data, minimizing operational friction, and turning business needs into practical solutions.

If you are motivated by optimization, and if you are excited about the opportunity to shape the operational backbone of Product Management in an international software company – this is your opportunity to drive improvements and foster success.

Responsibilities:

You will join a small, specialized team working closely with product managers, process owners, and system owners across EG. Your main responsibility will be to manage and enhance the operational foundation for Product Management, including process design, master data, system setup, and governance.

As we are still in the process of building up the team your specific responsibility will change overtime but to start with you will be part of a two-person team with the following responsibility:

• Act as process owner and SPOC for our operational setup enabling product management.
• Ensuring systems and processes effectively support both product and data management operations.
• Lead continuous improvements through standardization, automation, and customization.
• Maintain and develop frameworks that underpin Product Management and Product Master Data operations.
• Drive onboarding of acquisitions to our product and data structures.
• Ensure governance and compliance across product data and operational processes.
• Lead optimization initiatives to secure high-quality, reliable product master data.
• Facilitate workshops and consultancy on frameworks and best practices.
• Ensure a solid data foundation for product reporting, product P&L, and decision-making.
• Lead or support development of dashboards and reports for product KPIs and data quality insights
• Support creation of product dashboards and performance analysis
• Conduct product usage analysis including features, data and integrations (if available)
• Assist with product support ticket analysis and trend identification
• Assist with product review process coordination
• Support product board preparation and documentation
• Help Product Master data specialist in maintaining product hierarchy and data quality
  
  

• Experience in Product Operations, Business Process Management, or similar areas.
• Strong analytical and problem-solving mindset with a structured and logical approach.
• Solid business acumen and understanding of product management in a software organization.
• Experience with process design, framework development, documentation, and implementation.
• Technical savviness with the ability to navigate complex systems and bridge IT and business.
• Proactive attitude, quick to learn, and focused on execution.
• Excellent communication and interpersonal skills, able to work across cultures and functions.
• Relevant higher education degree.
• Fluency in English, both written and spoken.
  
  

• A professional, innovative, and business-driven environment with exposure to real-world problems and large-scale AI solutions.
• Work with super-talented and committed colleagues in a culture of collaboration, curiosity, and continuous learning.
• Flexibility to experiment and ownership to implement ideas that matter.
• Extensive opportunities for personal and professional development through our learning academies.
• A strong focus on employee well-being, inclusion, and best-in-class benefits.